Product Director, Customer Genius

1 week ago

Singapore OKX Full time

**About OKX**:

- OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience._

**About The Opportunity**:

- Customer Genius is one of the core departments in OKX and responsible for Customer Service Products, such as Help Centre, Knowledge Base, Chatbot, Customer Service Console, also including IM platform, Rating/Feedback system and so on. We are committed to building Global Customer Center through intelligent services and human services to serve customers when they meet problems, and eventually promote the global growth and reputation of OKX._

**What You'll Be Doing**:

- Define and deliver product roadmap with a global view through working with cross-functional team.
- Responsible for the definition of core product modules, including Help Center,, Chatbot, IM, Customer Knowledge Base, Customer Service Console.
- Able to Lead the squad to contribute to support service capability and global expandation.
- Define and analyze metrics to guide product development.
- Work in an agile environment, participating in planning and Scrum boards.

**What We Look For In You**:

- Have solid years of Product Manager experience.
- Have been deeply involved in any of the following, Help Center,, Chatbot, IM, Customer Knowledge Base, Rating&Feedback, Customer Service Console.
- Familiar with globalization and localization, capable of launching products for global markets.
- Have passion for the product and is self-driven.
- Have good leadership and teamwork, with great ability to work cross functionally

**Nice To Haves**:

- Leading company experience.
- Familiarity with blockchain and cryptocurrency exchanges.

**Perks**:
- Competitive total compensation-
- Comprehensive insurance coverage for employees and their dependants-
- More that we love to tell you along the process

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