General Manager/manager

1 day ago

Singapore VIRTUAL GOLF SG1 PTE. LTD. Full time

Five Iron Golf (5i) is the biggest indoor golf company in the United States with three locations in New York City and locations in Chicago, Baltimore, Las Vegas, DC, Pittsburgh and Philadelphia.

5i is not your traditional country club. We aspire to establish a casual, relaxed environment for golfers and non-golfers alike. We are a fun and growing company with an urban vibe. We offer indoor golf simulation, lessons, golf fittings, and food and beverage service.

As we expand in Asia, we are looking for team-oriented employees who help continue our most important tradition; providing outstanding customer service.

We are seeking a **General Manager/Manager (F&B)**:

- This individual will oversee all utilities, maintenance, and upkeep for each space. They will assist in the management of all personnel and customer service items.

This position will have a heavy emphasis on **Hospitality Management and F&B **.

Responsibilities include the following:
Hospitality Management

**Food and Beverage**
- Work with Chef/kitchen staff to create and maintain an engaging and sellable menu
- Manage and maintain bar selection, inventory, and ordering
- Maximize F&B performance by creating promotions and specials around various 5i products (league, membership, etc.)
- Serve as POC for staff on all things F&B
- Manage and maintain vendor relationships for all F&B
- Provide month-end F&B performance reports

**Team Training and Communication**
- Set expectations and example by delivering world class customer service
- Deliver continuous training to staff as needed to ensure expectations are met
- Ensure all staff are up to date with current menu offerings, promotions, etc.

**Customer Service Excellence**
- Display and deliver a world class customer service experience
- Develop team qualities to support an environment that focuses on a “customer-first” mentality

Employee Management
- Oversee the interviewing, hiring, onboarding, and staff management process for roamer, host, and bartender positions
- Oversee all aspects of staff training and continued education
- Address any customer or employee issues in a timely fashion
- Maintain customer satisfaction through adherence to operational policies and enhanced training and development of staff

Technology, Utilities and Space Maintenance
- Oversee all aspects of MindBody, including training staff, setting up Pro blocks, promo codes and league sign ups.
- Work with teammates in repairs, breaks, replacement equipment, etc.
- Ensure the space is always kept clean
- Ensure that the location adheres to pertinent health and safety regulations

Required Qualifications:
Golf, server, and/or hospitality experience encouraged but NOT required
- Great interpersonal and communication skills
- Strong problem-solving abilities
- Previous supervisory experience, preferably within a golf or F&B setting
- Strong leadership skills Ability to work evenings, weekends, and holidays

**Job Type**: This position will be full time

Hours: will vary by week and will be focused on night and weekend shifts

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