Edm Lead

23 hours ago

Singapore ITCONNECTUS PTE. LTD. Full time

Detailed Job Description:

- Monitor, report and drive outstanding tickets (defect, change etc) to closure

Ø Monitor and Assign newly created tickets to team members for resolution

Ø Quality check and follow up with the team that the ticketing process are followed. EG. JIRA created and updated correctly
- Monitor, report and drive BAU activities such as

Ø Executing and Maintaining SOPs, KB items etc

Ø Tracking & renewing exceptions

Ø Quarterly UAM activities

Ø Internal/ External Audits

Ø Maintaining Application Servers and tracking the hardening requirements for OS/DB/IIS Hardening
- Support in BAU Status reporting to different forum. E.g:
Ø Weekly Leadership

Ø Monthly BAU review with TH
- Support the BAU team in co-ordination with other partners related to IPP Project/BAU activities.
- Participate in and facilitate workshops/ meetings for new Projects for

Ø Requirement Assessment

Ø Functional Analysis

Ø Effort Estimation, Resource Planning and Project Management
- Team Management and Mentoring

**Required Skills**:

- Software Delivery Management, Stakeholder Management (Clients, Users, Vendors & Partners)
- Skilled at Requirement & Business Analysis
- Skilled at Functional & Technical Analysis
- Software Architecture & Design
- Excellent oral and written communication skills
- Good interpersonal and people management skills
- Key Technical Skills: SQL and MarkIT EDM
- Master Data Managemen

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