Customer Service Officer

1 week ago


Singapore ODF PTE. LTD. Full time

**Job Description**:
As part of strategic expansion, we are looking for a passionate Customer Service Officer to be part of the core team. You will be responsible for answering shoppers’ enquiries and assisting in various business services.

Job Responsibilities:

- Provide front desk service to shoppers, including answering of enquiries and packing of purchased items
- Handle shoppers’ tax rebate transaction, payment and delivery/pick up
- Inform shoppers on promotions, events and gift redemptions
- Resolve product or service issue by clarifying the shopper’s complaint
- Liaise with various departments to ensure shopper’s issues are resolved in a fast and timely manner
- Performs other related duties as assigned.

**Requirements**:

- Proven experience of 3 or more years in a travel retail or luxury retail environment
- Customer service oriented and meticulous
- Proficient in English and Chinese to liaise with mandarin speaking customers & business communication needs
- Good communication and interpersonal skills



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