Vmware L3

3 days ago

Singapore Net2Source Full time

Job Description:
Eligibility & Qualification:

- Bachelor’s degree in Engineering (or Equivalent).
- Minimum 8 years of relevant experience in Enterprise Managed Service environment.
- Certification on the latest tracks like VMware VCP, RHCSA, CCNA, ITIL is an added advantage.
- Flexible to work in 24/7 support environment.

Technical Skills:

- Admin, Operate and Manage vSphere Datacenter.
- Experience in ESXi and vCenter upgrades.
- Experience in ESXi command line interface.
- Experience in vCenter Appliance vPostgres database.
- Experience in vCenter HA, DRS, and other cluster features.
- Experience in Virtual Machine operations and configurations.
- Experience in vSphere Authentication, and Certificate Management.
- Experience in vSphere Performance Monitoring, Performance Chart, and esxtop.
- Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS).
- Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations.
- Experience in vSphere security and ESXi hardening.
- Experience in log analysis and RCA.
- Experience in Network troubleshooting, packet capture using pktcap and Wireshark.
- VMware PowerCLI knowledge and scripting experience.
- Good knowledge on VMware SRM, VCF and vSAN.
- Good understanding on DHCP, DNS and Active Directory.
- Basic knowledge on Linux Operating Systems.
- Basic knowledge on Physical Network and Storage technologies.

Key Responsibilities:

- Identify and escalate issues in a timely manner to vendor according to process guidelines.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
- Maintain quality on case documentation, SLA timeframes and operational metrics.
- Performs within the Productivity Measure of the team (scorecard).
- Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

- Excellent written and verbal communication skills.
- Commitment to deliver high quality product and solution support.
- Must achieve excellent customer satisfaction.
- Take ownership and work with high productivity and efficiency.
- Support other team members and seek their advice to make decisions on complex issues

Schedule:

- Monday to Friday

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