Systems Analyst

3 days ago


Singapore INTEGRATED HEALTH INFORMATION SYSTEMS PTE. LTD. Full time

**Roles and Responsibilities**:

- Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
- Defect fixes and resiliency related improvements
- Assist in training
- L1 to L2 support and assist investigation of user reported issues
- Develop mitigating and/or preventive solutions

**Requirements**:

- Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
- 2-3 years of Technical / Application Support experience on multi technology platforms
- ITIL v3/v4 certification and strong service oriented experience / background preferred
- Strong Knowledge and understanding of IT industry environment and business needs
- Experience in Application or Infrastructure Monitoring Tool


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