Vp, Assistant/head of Corporate Travel Operations

3 days ago

Singapore UOB Travel Planners Pte Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Retail **function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

**Personal Financial Services**

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

**Responsibilities**:

- This position is responsible for Operations management that demands a high level of coordination and organization skills
- The Operations Head will ensure consistent best in class service delivery across all teams with specific customer retention goals
- Responsible for meeting and exceeding consultant productivity targets, while focusing on a continuous quest to reduce the cost of each client transaction
- Providing leadership that promotes individual skill development through effective and consistent coaching and feedback, commitment to e-Peak process and an active involvementat all levels ensuring individual development plans are completed and acted upon.
- This role will be tasked with promoting, fostering and leading Team Leaders to provide a positive working environment in all locations Employee Engagement at point of arrival in all dimensions and encouraging individual initiative and feedback to create an environment of continuous improvement and quality service
- This role will be accountable to ensure all large market teams are compliant with the UOBTP policies and procedures and required standards

**Job Requirements**:

- Minimum 10 years Corporate Travel Industry Experience
- Pleasant & patient and able to work under pressure & strong inter-personal skills
- Experience in leading and managing others, coaching, leadership and motivational skills.
- Display highest level of integrity when dealing with customers, employees, etc.
- Good organizational and time management skills.
- Good communication and conflict resolution skills.
- Fluent spoken English, good written communication skills
- Highly motivated & result-oriented and has a passion for challenges
- Must be an excellent team player and focused on achieving team goals UOBTP policies and procedures and required standards

**Be a part of UOB Family**:

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