End-user Support Engineer

5 days ago

Singapore EPAM Systems, Inc. Full time

As a strategic partner to a leading global energy company, we specialize in delivering cutting-edge digital solutions and IT infrastructure & operations services. We are now seeking an **End-User Support Engineer** to ensure seamless IT operations, with a structured hybrid schedule dedicated to both client site and company office environments.

**Responsibilities**
- Provide onsite IT support (3-4 days/week at client site in Singapore, remainder at EPAM office)
- Manage IT asset lifecycle: deployment, migration and decommissioning
- Troubleshoot and resolve hardware/software issues to minimize downtime
- Deliver in-person IT support for incidents/requests, ensuring fast resolution

**Requirements**:

- Diploma or higher in Computer Science, Engineering or equivalent experience
- 3+ years of IT infrastructure support (Windows, MS Office, network systems)
- Experience with ITSM processes (Incident, Service Request, Change)
- Strong problem-solving skills; able to work independently under pressure
- Excellent communication skills for client-facing and internal coordination
- Flexibility to split time between client site and EPAM office

**We offer**
- By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023.
- Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
- You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
- We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
- At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

**Life at EPAM**
- EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.
- You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

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