Vice President, Production Support Manager

2 days ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $6,708 - $13,416 Per Month**Date Posted**
- 46 minutes agoAdditional Details

**Job ID**
- 106558**Job Views**
- 1Roles & Responsibilities

**Summary**:
**Responsibilities**:

- Lead the production services function for APAC with a set of team members based onsite in Singapore and in our offshore location.
- Respond to error alerts to investigate if there are issues that would cause disruption of service and initiate the necessary actions to bring in the required parties to help with incident management and service recovery
- Be involved in any incidents that impact our customers in the region for service restoration and recovery. Lead the engagement to trouble-shoot the issue and drive resumption of services.
- Responsible also for the continuous improvement of production estate management, including but not limited to change and management, event and incident management practices
- Be responsible for the process followed for any changes that go into production to ensure all the hygiene requirements for good quality and control are in place.
- Drive initiatives around DevOps automation across the delivery pipeline, mainly for production to reduce the manual activity during implementation.
- Track periodically the service levels, response time and resolution time of issues/ requests from other parts of the bank to the production support team and find means to improve on it.
- Collaborates with the infrastructure and IT risk teams for all service governance and production quality assurance matters.
- Should be a hands-on person not shy to get into the details to help the team iron things out as required.

**Job Requirements**:

- Prior experience in a banking environment leading a production support team is essential.
- Has good practical experience in implementing and using DevOps tools for the CI/ CD pipeline.
- Good understanding from a IT risk perspective in a production environment for threats, vulnerabilities that the bank could be exposed to if the required controls are not in place.
- Able to organize this team to work on shifts, be on stand-by OR support production related requests over the weekend based on the situation.
- Needs to have a basic understanding of risks and their implications in the banking industry pertaining to cyber-attacks, vulnerabilities, malicious code etc
- Excellent analytical, troubleshooting and problem-solving skills
- Strong verbal and written communication skills
- Strong planning, organizational and time management skills
- Self-motivated, self-organizing and possess drive, ability to be hands-on and a good team player
- Experience in liaising with off-shore teams, infrastructure teams and other personnel for implementation of solutions.

We regret to inform that only shortlisted applicants will be notified.

Job ID**:10052011**

Tags

vice

president

production

support

manager

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