Senior Assistant Manager, Student Housing
4 days ago
The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.
We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University's student and faculty housing, and athletes and users of sports & recreation facilities on campus.
If you have a degree with more than 5 years of managerial working experience in residential management/services, customer service/relationship management, hospitality management, central administration function, you may be the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be advantageous for this role.
**Responsibilities**
- Ensure the high quality of rooms / housing units for students' check-in through comprehensive inspections.
- Collaborate with other departments and external vendors / contractors to get update on the status of maintenance / repairs to student hostels.
- Proactively engage student residents in understanding and addressing residents' needs, and contributing to problem-solving and resolution of concerns. This includes addressing and resolving student residents' requests, feedback, and complaints promptly to meet SLA requirements.
- Plan, curate communications and inform student residents in advance on scheduled maintenance, adhoc repairs and other matters that may cause inconvenience to residents.
- Plan, organize, and conduct routine walkthroughs of OCH managed premises to evaluate safety and security measures. This includes follow-up actions for enhancement and refinements of measures.
- Lead and take charge of investigations and compile supporting documentation for incident reports. This includes proposal of suitable sanctions for rule violations based on the severity and frequency of infractions, and prompt escalation of persistent and / or severe breaches for further enforcement measures, as well as implementation of approved sanctions.
- Ensure the maintenance of up-to-date and precise records, including resident details, occupancy status, and availability, to facilitate billing processes and management reporting.
- Ensure that facilities reservations are made through established booking channels, and all pre-event and post-event arrangements are properly managed.
- Oversee regular stock-taking exercises and the disposal of managed inventory and assets within the cluster.
- Define requirements for procuring necessary goods and services, including preparation of quotations and tenders, their evaluation, and making recommendations for award of business.
**Requirements**:
- Degree graduate with 5 years relevant experience in customer service.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Resourceful, strong problem-solving skills and ability to manage deliverables under tight timelines.
- High proficiency in coming up with comprehensive reports, with meticulous attention to detail, and the ability to present information coherently.
- Proficient in the use of Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Ability to adapt and use of enterprise IT systems.
Hiring Institution: NTU
-
Student Care Teacher
4 days ago
Singapore Thinking Bees Student Care Centre Full time**Permanent Student Care Teacher / Senior Teacher needed** Looking for energetic and bubbly individuals who have experience with classroom management at primary or preschool level Job description - Classroom management - Assist to coach and guide school homework to primary school children - Assist to handle routine of the children and ensure their holistic...
-
Assistant Manager
2 days ago
Singapore Halls, Houses and Student Residences Full time**Posting Start Date**:07/12/2024 Job Purpose: Student administration and coordinating programs and activities in NUS hostels by working with Resident Staff and student leaders. Duties & Responsibilities: - Assist Student to settle into the hostel through orientation programme and ongoing residential programmes. - Student advisory to residential programmes....
-
Student Care Teacher
2 weeks ago
Singapore CONCORD STUDENT CARE Full time**Job Description**: - Supervision of primary school children to ensure completion of daily homework - Revise Spelling and revision of school work with the children. - Ensure safety of children and fetching from nearby school to student care centre - Plan and conduct activities for the children. - Classroom management - Prepare Art and Craft materials and...
-
Student Care Teacher
1 week ago
Singapore Mandarins Student Care Full timeMandarins Student Care is seeking a full-time Student Care Teacher/Assistant to join our team. You will play a vital role in creating a safe, nurturing, and engaging environment for primary school students after school hours. This position is ideal for someone who enjoys working with children, can support them academically, and is able to communicate...
-
Student Care Teacher
2 weeks ago
Singapore Mandarins Student Care Full timeStudent Care Teacher / Assistant (Part Time)Mandarins Student Care is seeking a Part-Time Student Care Teacher/Assistant to join our team. You will play a vital role in creating a safe, nurturing, and engaging environment for primary school students after school hours. This position is ideal for someone who enjoys working with children, can support them...
-
Senior Marketing Manager
2 days ago
Singapore Housing Market Group (HMG) Full timeJob no: Work type: Permanent Full Time Location: Singapore Department: Marketing Housing Market Group, Asia's Leading Online Property Company, has been at the forefront of innovative, technology-enabled thinking that has transformed the way people search for their homes and make property investments. The Company is now looking to hire a passionate Consumer...
-
Senior Marketing Manager
2 days ago
Singapore Housing Market Group (HMG) Full timeJob no: Work type: Permanent Full Time Location: Singapore Department: Marketing Housing Market Group, Asia’s Leading Online Property Company, has been at the forefront of innovative, technology-enabled thinking that has transformed the way people search for their homes and make property investments. The Company is now looking to hire a passionate Consumer...
-
Assistant Manager, Faculty Housing
2 days ago
Singapore Nanyang Technological University Full timeThe Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...
-
Student Care Center Manager
2 weeks ago
Singapore Talent Scout Student Care Full timeWe are looking passionate and committed individuals to join us as a centre manager/ centre head for our centre! **Roles and Responsibilities**: - Manage the daily operations of the centre. - Oversee daily management of student care services and student well-being. - Organise, plan and schedule classes, activities for the holiday programmes,scheduling of...
-
Senior Executive, Office of Campus Housing
2 days ago
Singapore Nanyang Technological University Full timeThe Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...
