Trade Platform Support Manager, Apac
5 days ago
**Job purpose:
To Provides support, to brokers or external customer in collaboration with Operations teams to ensure the uptime of OMS Trading Platforms & Trading Venues offered by the firm.
**General Duties**:
- Leadership and oversight to the APAC TPS team
- Day-to-day Trade Platform Support tasks and duties
- OMS User creation, limits & required setup to facilitate clients trading
- Respond first line to customer trading, system functionality questions and problems
- Record all queries in client related to trade support analysis
- Interact with traders & client to identify technical issues
- Manage client contacts as well as escalation path through problem ownership
- Ensure & escalate issues to internal resources when necessary
- Monitor actively and respond to alerts within trading system atmosphere
- Collaborate with various team members to accomplish firm goals
- On-boarding, of Trading Clients to various Exchange via Sponsored or FIX protocol & APIs
- Plan and manage TPS related projects which include system assessments & analysis
- Implement TPS policies and procedures
- Ensures quality service to both internal and external Trading system users
- Plan and manage other TPS related ad hoc projects i.e., BCP & venue related upgrade or test
- Provide holiday support when necessary
**Knowledge and Experience**:
- Minimum 8 years’ experience in Trading Platform Support or similar roles.
- Excellent understanding of front office systems.
- End to End Orders & Trade flow knowledge, from order entry, execution & till clearing.
- High level accuracy and attention to detail.
- Conversant with ISVs; TT, CQG, PATS preferred
- Acquainted with Exchanges; SGX, JPX, CME, EUREX, ICE, LME, EURONEXT & other major venues.
- Knowledge of Derivative.
- Strong product knowledge in Futures & Options.
- Strong communication skills (written and oral).
- Effective task orientated and time management skills.
- Team Player, with collaboration with different stake holders
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