Chief Claims Officer, Singapore

**Job Title: Chief Claims Officer, Singapore (CCO)**

**Location: Singapore**

**The Opportunity**:
We are currently seeking an experience Claims leader to join our team as the Chief Claims Officer for Zurich, Singapore. The Chief Claims Officer provides overarching strategic leadership and governance for claims management practices, aligning these practices to the wider business objectives ensuring efficient and effective claims handling, risk mitigation, and client satisfaction while protecting the company's interests and profitability.

The Chief Claims Officer plays a critical role in ensuring claims are handled accurately and in accordance with regulatory requirements. They contribute to the company's success by effectively managing claims operations, improving customer experience, and driving strategic initiatives.

**Key Responsibilities**:

- The Chief Claims Officer involves a mix of strategic planning, policy creation, risk assessment and stakeholder management and data analytics.
- Requires deep knowledge in risk assessment, regulatory compliance, and data-supported approach to claims management.
- Develop and communicate claims strategy, policies, objectives and foster a culture of continuous improvement within claims processes for heightened efficiency and customer satisfaction.
- Foster strong relationships within the country and collaborate with other regional/country teams. Oversee the claim decision-making process to ensure seamless alignment with organizational goals.
- Monitor the performance and profitability of the claim's portfolio to safeguard the company's financial stability and nurtures customer trust to solidify Organization’s reputation in the global insurance market.
- The CCO will provide strong leadership to create a best-in-class claims function with the necessary resources and will set and execute the claims strategy and agenda for the country.
- Control and maintain mechanisms for capturing and recording customer documentation to ensure excellent governance and to be able to report to the business in relation to claims performance.
- Oversee change within claims, ensuring different initiatives across the organization are aligned to business goals and are delivered successfully.
- Source, select and manage the relationship with claims vendors in line with Claims Vendor strategy.
- Identify and analyze the training needs of the claims function to minimize inconsistencies in claims management practices and develop capability of the Claims function.
- Lead a diverse functional team, setting objectives, reviewing performance and participating in selection/promotion decisions to ensure that staff have the necessary skills and understanding to deliver the team's objectives.
- Ensure customer service delivery is in accordance with our service standards as measured by TNPS.
- Is a member of the Executive Committee, promoting claims within that space as a leader and stakeholder.

**Qualifications, Experience & Skills**:

- Bachelor’s degree (or equivalent) and 7 or more years of experience in the management function in Claims.
- In-depth knowledge of insurance claims processes, regulations, and best practices is essential. The CCO should have a thorough understanding of various insurance lines, such as Property and Casualty, Accident & Health, Marine, Energy or any specialty lines, depending on the company's focus.
- CCO should have a solid understanding of insurance regulations with knowledge of Claim Investigation, Coverage Evaluation and Fraud Management
- The CCO should possess strong leadership and management skills to effectively oversee the claims department. This includes the ability to set strategic goals, make informed decisions, manage resources, and lead a team.
- Excellent communication skills, both written and verbal, are crucial for a CCO to effectively communicate with internal stakeholders, external partners, and policyholders. The ability to build and maintain strong relationships is also important for collaboration and negotiation.
- The CCO should have a strategic mindset and the ability to align claims operations with the company's overall goals and objectives. They should be able to identify opportunities for process improvement, innovation, and automation to enhance efficiency and customer satisfaction.

**You are the heart & soul of Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences.

Let’s continue to grow together
- Location(s): Singapore
- Remote working: Hybrid Working Module
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