Customer Service Team Leader

1 week ago

Museum, Singapore EASY SPEED INTERNATIONAL LOGISTICS LIMITED Full time

Customer Service Team Lead (Airfreight)

Location: Singapore

Company: Easyspeed International Logistics Pte Ltd

Position: Full-time

About Us

We are a freight forwarding company established in China with 11 strong years of market presence. We specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per month.

Position Summary

Key Responsibilities
- Procure the most effective option based on rates, transit time, customers’ requirements, etc.
- Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.).
- Act as Control Tower for the region.

Team Leadership
- Oversee and mentor the airfreight customer service team, providing guidance and support to ensure high performance.
- Foster a positive work environment that encourages collaboration and professional growth.

Customer Relationship Management
- Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
- Address customer inquiries and issues promptly and effectively, ensuring high levels of satisfaction.

Operational Coordination
- Collaborate with operations, sales, and logistics teams to ensure seamless shipment processes and timely delivery of services.
- Monitor airfreight shipments and coordinate with carriers to resolve any issues that may arise.

Process Improvement
- Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency.
- Analyze customer feedback and performance metrics to develop strategies for service enhancement.

Training and Development
- Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations.

Reporting and Analysis
- Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management.
- Utilize data to drive decision-making and improve service delivery.

**Qualifications**:

- Bachelor’s degree in Logistics, Business Administration, or a related field preferred.
- Minimum of 5 years of experience in airfreight customer service or freight forwarding.
- Strong knowledge of airfreight regulations, tariffs, and shipping procedures.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
- Proven leadership and team management experience.
- Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
- Ability to thrive in a fast-paced, dynamic environment.

What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.

How to Apply

**Easyspeed International Logistics Pte Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $52,000.00 - $78,000.00 per year

**Benefits**:

- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

**Experience**:

- airfrieght: 5 years (preferred)

Work Location: In person

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