Citrix-vdi Run Expert

**Who we are**

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center **(“ISAP” or “Information Systems Asia Pacific”) **is the **2nd biggest IT setup (after the biggest setup in its Head office in Paris) for Crédit Agricole CIB's worldwide **business. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

**Position**

ISAP/ITS- Citrix - VDI RUN Expert

**Main responsibilities**

An Expert has a wide spectrum of responsibilities and actions.
- As an expert of his/her team, he/she _:

- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required
- supports new technologies and leverages them to provide consistency of service across streams
- manages service improvements for all Citrix and VDI services supported throughout the organization
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-Credit Agricole-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution
- As an experienced professional in Citrix
- VDI Services, he/she: _
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
- guarantees the production readiness and license to operate of new projects and solutions
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
- define the technical skillset required to support Credit Agricole-CIB technologies.
- As the escalation point of contact for Clients, he/she: _
- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
- technically coach and develop partner resources to improve productivity
- have to maintain a smooth relation with partners, vendors and global clients/teams
- As a member of ISAP/ITS _, he/she:

- facilitates collaboration and spread of information from and to the team,
- participates to the department’s activities including brainstorming, team building and other team or transversal actions,
- fosters innovation mindset,
- contributes to ISAP/ITS global branding and communication
- focus on automation and optimum use of the team to improve efficiency

**Job specific environment and/or organization**
- English language
- Working hours will primarily match Europe business hours
- On-call support will be expected on a rotational basis

**Qualifications and Profile**
- Minimum 8~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
- Microsoft and Citrix certification such as MSCE and CCEE is preferred.
- Strong experience with Xenapp 7.x, 6.5, Xendesktop 4 / 5.5,7.x in a Windows 2008 /2012/2016 environment and latest versions of the product.
- Experience with Provisioning Services on Windows 2016 Hyper-V and Netscaler.
- In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.
- In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
- Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required
- Customer service oriented, a