Customer Service Officer/sales
3 days ago
We are seeking a dedicated Customer Service and Sales Assistant to handle all customer enquiries and appointment scheduling. This role is ideal for someone who can provide timely responses, manage communication efficiently, and organize leads and appointments effectively. The role requires availability for 30 days a month, from 10am to 10pm.
**Key Responsibilities**:
**Handle Customer Inquiries** on various platforms including:
- Facebook (FB)
- Instagram (IG)
- WhatsApp Business
- Tiktok and tiktok business
**Lead Management**:
- Compile leads from all platforms into Excel
- Track and update the status of each lead
- Tag WhatsApp Business messages with appropriate status updates
- **Response Time**:
- Ensure a 1-5minute response time for all incoming inquiries
- **Appointment Scheduling**:
- Set appointments through designated software
- Follow-up to ensure appointments are confirmed and not cancelled
- **Reporting**:
- Provide daily reports on customer inquiries, leads, and appointments
**Compensation**:
- **Base Pay**: 350 USD per month
- **Incentive**: 3 USD per appointment successfully set and not cancelled
Average volume of appointment set per month now is 60-100.
**Work Schedule**:
- 30 days per month
- 10am to 10pm
Fully remote and work from home.
Must be emphatic and have good command of english. Applicants who doesnt have good command of english should not submit.
If you are organized, responsive, and looking for a flexible remote position, we encourage you to apply
Pay: $400.00 - $700.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekend availability
Supplemental Pay:
- Commission pay
- Performance bonus
**Education**:
- Bachelor's or equivalent (preferred)
**Experience**:
- Customer service: 1 year (required)
Work Location: Remote
Application Deadline: 15/10/2024
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