Mobile Operations

2 weeks ago


Singapore TOSS-EX PTE. LTD. Full time

and post-sales functions. This includes processing mobile service requests, managing customer interactions, and working closely with internal teams and external stakeholders to resolve issues efficiently.

**Key Responsibilities**:

- Assist with billing inquiries, resolve billing discrepancies, and carry out necessary adjustments.
- Provide support and information to customers (Single Point of Contact/subscribers) and Account Managers on mobile services and products; escalate to relevant departments when needed.
- Accurately document all actions and communications in the internal CRM system.
- Ensure adherence to Standard Operating Procedures (SOPs) and company policies.
- Achieve customer experience targets set by management.
- Maintain timely resolution of service tickets in accordance with defined Service Level Agreements (SLAs).
- Perform additional duties as assigned by supervisors.
- Comply with Singtel’s Health, Safety & Environmental policies and uphold quality and security standards within the workplace.
- Experience working with a telecommunications company.
- Familiarity with order management and request processing.
- Strong background in customer service and client communication.
- Detail-oriented with a commitment to operational excellence.
- Able to learn quickly and work effectively in a team-oriented environment.



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