Workplace Ambassador

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Workplace Ambassador
Work Dynamics

About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL

**What this job involves**:
The Workplace Ambassador - Receptionist strengthens the sense of community at JLL offices, by helping the workplace team facilitate togetherness, making operating in a JLL office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

This Workplace Ambassador role supports engagement with stakeholders (internal and external), as well as improvement in facilities management and the delivery of client-centric service excellence to end users.

Key activities the Workplace Ambassador is required to assist with include:
Client/Stakeholder Support
Provide superior customer service to meet on-site client’s expectations

Procurement & Vendor Support
Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)

Assist in the procurement of vendors and services as required

Finance Support
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

Health & Safety
Conduct regular audits to ensure safety procedures are being complied with

Assist in carrying out safety procedures when needed

Reception Duties

Manage reception counter

Visitor Management

Site Operations tasking (% allocation depends on site)

Overseeing all incoming deliveries.

Observe unloading of trucks for proper handling and distribution of freight.

Recording delivery information on incoming shipments for each specific vendor.
Conference Rooms Coordination

Coordinate booking of the conference rooms

Prepare Conference room areas for meetings.

Organize any specific requirements from the clients regarding meetings

Coordinate DCI or customer meals as directed
Consumables Order

Preform the weekly consumables order

Receipt all consumables delivered and store as required.

Forward receipts to FM team for records.

Ensure adequate consumables available for clients
General Site Cleanliness

Perform inspections on the cleaning onsite

Give direction to the onsite cleaning staff, ensuring Data Halls and service corridors are kept tidy.

Organize any special clean requirements
Escorting Clients/Contractors

Escort clients in areas only persons with Level 1 Security Access can reach.

Assist in maintaining client access requirements.

Risk Management
Assist in the property risk management p