Retail Sales Associate

2 weeks ago

Singapore VIEWQWEST INTERNATIONAL PTE. LTD. Full time

ViewQwest is the fastest growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, we are also passionate and proud of the work that we do.

Be part of the team that bring **_#BetterBroadband _**to everyone **_Be Better, Join the Fastest _**

Retail plays a critical role in transforming customer curiosity into partnerships through your passion for technology and desire to help and solve our customers’ pain points.

As a **Retail Executive **, you should be able to effectively communicate with our customers by having a genuine interest in people and their story, enabling you to identify solutions that are unique to each customer. You’re a point of contact for our customers across the subscriber journey, with results against established targets and a desire to expand on your responsibilities with an aim to achieve your career development & aspirations.

**Responsibilities**
- Maintain store operations and client records.
- Engage with potential and existing customers across different channels to effectively relay features & benefits of ViewQwest’s residential products and services.
- Negotiating and proposing retention solutions to customers to renew contracts and retain business.
- Hit monthly business targets through identifying and gaining business from new and existing clients.
- Collaborate with external and internal partners on pre and post sales for consumer residential products.
- Assist customers with aftersales concern and direct them to the appropriate groups internally.
- Attend meetings and training when required.
- Generate and submit reports and all other required paperwork in an accurate and timely manner.

**Requirements**:

- Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
- Minimum 2 years of retail experience.
- Prior experience in IT/Telco industries will have an added advantage.
- Prior experience in Telesales is preferred.
- Strong negotiation skills, listening skills, presentation skills, time management skills.
- Excellent customer relationship skills.

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