Field Service Engineer/project Coordinator/manager
5 days ago
Overview:
**Responsibilities**:
**Field Service Engineer**:
**Responsibilities and deliverables include**:
- Performed on-site system commissioning, troubleshooting, and technical support to customers and other field service personnel
- Assist with complex system configuration and installation to customer
- Conduct on-site scheduled planned project execution
- Perform all works in accordance with the specified standards and qualities
- Answer customer questions relating to technical and service problems with tact and courtesy
- Practice continuous improvement by staying up to date with new knowledge of equipment, systems, and related technical information
- Take the initiative to inform the customer of additional services or refers product sales opportunities to the sales team
- Liaise with headquarters engineering personnel on unresolved technical problems and customer feedback and ensure proper records are maintained
**Project Coordinator/Manager**:
**Responsibilities and deliverables include**:
- Responsible for all matters on project development and construction
- Time management, budget, scope, dealers, deliveries, quality, interfaces with others
- Ensure the service team perform and carry out task accordingly to specified standards and qualities
- Execute projects in a timely and professional manner and handover to project to customers
- Provides timely, professional, and accurate information to the customer at all times - OMM manual and Handover document
- Assist with complex system configuration and installation to customer and field service engineer
- Attend and answer products and technical queries, and on-site issue
- Take the initiative to inform the customer of additional services or refers product sales opportunities to the sales team
- Liaise with headquarters engineering on unresolved technical problems and customer feedback and ensure proper records are maintained
Qualifications:
**Field Service Engineer**:
**Qualifications/Experience Required**
- Technical problem-solving skills with knowledge of electrical and electronic fundamentals, excellent communication & telephone skills
- Ability to deal effectively with customers
- Working in electronic equipment or electrical installation (fresh graduate may be considered)
- Familiar with MS Office & electronic servicing or electrical installation - knowledge of Sales Force Field Service Lighting tools added advantage
- Able to read schematic drawing
- Good command of English & Mandarin language
- Prospective applicants will be required to travel on short notice to customer sites to commission, resolve problems or support other field service personnel
**Project Coordinator/Manager**:
**Qualifications/Experience Required**
- Technical problem-solving skills with knowledge of electrical and electronic fundamentals, excellent communication & telephone skills
- Extensive experience with project management of multi-disciplinary, preferably from the building services related
- Familiar with MS Office & electronic servicing or electrical installation - knowledge of Sales Force Milestones PM+ tools added advantage
- Good command of English & Mandarin language
- Prospective applicants will be required to travel on short notice to customer sites
- to assist in project execution and planning
- system commissioning, resolve problems
- or support field service personnel
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