Avp, Specialist Business Analyst, Sre, Group Technology
1 week ago
Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Position: IT & Application Support (ITAS) Journey - Business Analyst / Project Management Office ResponsibilitiesITAS Build (BA/PMO): Actively involve in discovery, define, develop and deploy across ITAS workstreams (AskIT, IT Help, IT Service Board & Tech Workbench) - Primary Role/Responsibilities1. Schedule regular cadences with Journey Sponsor, Workstream Leads and all stakeholders, co-ordinate deck, prepare file notes and follow up action items2. Support/facilitate for all workstreams: a.
Requirements gathering, analysis and design for ITAS journey / workstreams for end users and service engineers, working with all workstreams, FoW, EASRE, Group Design etc.b. Issue resolutionc. Review and refine UAT test casesd. UAT & live verification for rollout3.
Collaborate with relevant parties on EDM related to rollout for ITASITAS Operate (BAU): Actively track and review actionable insights and observability from ITAS Control Tower for ticket SLA - Secondary Role/Responsibilities as cover1. Review and follow up with support teams on ticket SLA (missed SLA, high ticket volume, high transfer volume)2. Review and follow-up on negative sentiments/feedbacks from Employee Experience survey and ticket feedback, escalate if required3. Collaborate with HR Learning on mandatory training for service engineers4.
Recognition for service engineers and top performing app teams5. Support Arbitration Team in processing ticket transfer request, handle dispute and ageing cases escalated by users /service engineers6. Track and report on ITAS driver and outcome metrics7. Schedule bi-weekly cadence with LOBs / markets, prepare file notes and follow up on any action items8.
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AVP/VP, Observability
2 weeks ago
Singapore GIC Full timeAVP/VP, Observability & SRE Engineering, Technology Group Join to apply for the AVP/VP, Observability & SRE Engineering, Technology Group role at GIC. GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives...
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AVP/VP, Observability
1 week ago
Singapore GIC Full timeAVP/VP, Observability & SRE Engineering, Technology Group Join to apply for the AVP/VP, Observability & SRE Engineering, Technology Group role at GIC. GIC is one of the world's largest sovereign wealth funds. With over 2,000 employees across 11 locations, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives...
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Singapore DBS Bank Full timeAVP, SRE Observability Platform Engineer, SRE & Governance, Group Technology Join to apply for the AVP, SRE Observability Platform Engineer, SRE & Governance, Group Technology role at DBS
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AVP, SRE Engineer
1 week ago
Singapore DBS Bank Full timeOverview Join to apply for the AVP, SRE Engineer (Networks), Group Infrastructure & Cloud, Group Technology role at DBS
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AVP/VP, Observability
2 weeks ago
Singapore GIC Private Limited Full timeOverview GIC is one of the world's largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world's industry leaders. As a leading global long-term investor, we Work at...
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Avp, Business Analyst, Technology Group
2 weeks ago
Singapore GIC Group Full time**Location**:Singapore, SG **Job Function**:Technology Group **Job Type**:Permanent **Req ID**:16761 - GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an...
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AVP/VP, Business Analyst, Technology Group
2 weeks ago
Singapore GIC Full timeOverview AVP/VP, Business Analyst, Technology Group – Join to apply for the AVP/VP, Business Analyst, Technology Group role at GIC. GIC is one of the world's largest sovereign wealth funds with over 2,000 employees across 11 locations. We invest globally across asset classes and businesses, providing exposure to an extraordinary network of industry...
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AVP/VP, Business Analyst, Technology Group
2 weeks ago
Singapore GIC Private Limited Full timeAVP/VP, Business Analyst, Technology Group Location: Singapore, SG Job Function: Technology Group Job Type: Permanent GIC is one of the world's largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to...
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AVP/VP, Business Analyst, Technology Group
2 weeks ago
Singapore GIC Private Limited Full timeAVP/VP, Business Analyst, Technology Group Location: Singapore, SG Job Function: Technology Group Job Type: Permanent GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to...
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AVP/VP, Data Platform Engineer
2 weeks ago
Singapore GIC Private Limited Full timeAVP/VP, Data Platform Engineer - SRE, Technology Group Location: Singapore, SG Job Function: Technology Group Job Type: Permanent GIC is one of the world's largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you...
