IT Service Delivery Manager
1 day ago
**Responsibilities**:
- Manage infra projects to meet delivery to customer’s satisfaction
- Handle project’s scope of work according to requirements and contractual KPIs
- Manage external vendors/contractors for provision of material or support services
- Prepare project documentation, progress reports to meet quality standards
- Lead project team to provide engineering, operation support and maintenance to operational/production system
- Gather customers’ requests for system enhancements and propose solutions
- Participate or support in new business prospects or tender involvement
**Requirements**:
- At least 4 - 5 years’ Project Manager experience, handling infrastructure projects
- Experience with government projects will be an added advantage
- Knowledge and experience with ITSM - ITIL Framework
- Excellent communication skills with customers
(EA Reg No: 20C0312)
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