Customer Quality and Continuous Improvement Manager

2 days ago

Singapore Forestown Full time

**Position: Customer Quality Manager - E-bike Connector Industry**
**Location: Hong Kong / Singapore / Shenzhen / Dongguan**
**Salary: Up to RMB 50,000 or USD 7,000 per month**
**Reports To: Quality Director**
**Travel Requirement: Regular travel to India, Southeast Asia, and frequently visit Shenzhen HQ**
**Department: Quality & Product Development**

**Position Summary**:
We are seeking a seasoned Customer Quality Manager to join a leading E-bike connector manufacturer. This role is pivotal in bridging the gap between end-user feedback and internal product innovation. By systematically analyzing customer complaints and collaborating with R&D and quality teams, this position will directly influence future product design and performance. You will report to the Quality Director and may also engage with the Chairman on strategic quality matters.

**Key Responsibilities**
Investigate and respond to global customer complaints related to E-bike connector performance and reliability
Collaborate with quality, manufacturing, and R&D teams to identify root causes and drive corrective and preventive actions (CAPA)
Summarize complaint trends into actionable insights for product and process improvement
Regularly communicate with key accounts, distributors, and OEM customers in India and Southeast Asia
Draft and implement improvement reports and quality documentation for internal and external stakeholders
Represent the company in high-stakes complaint resolution scenarios, ensuring professionalism and technical credibility
Travel to client locations across India and Southeast Asia, with regular coordination at Shenzhen HQ

Solid experience (5+ years) in customer complaint resolution, quality engineering, or failure analysis within a connector, cable, or electronic components manufacture

Strong manufacturing floor background; deep understanding of quality systems (8D, FMEA, PPAP, etc.)
Proven track record in turning customer feedback into R&D inputs
Fluent in English and Mandarin; strong cross-cultural communication skills

**Additional Notes**
Competitive salary package up to RMB 50,000 or USD 7,000/month
Salary can be disbursed via Hong Kong, Singapore, or China payroll if preferred
Strategic position with exposure to executive leadership
Platform to influence product development and brand credibility globally

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