Fine Jewellery Sales Associate, Dors

**About Us**:DORS (Design Orchard Retail Showcase) is Singapore’s multi-label store dedicated to showcasing the best of local fashion design and brands. Located on Orchard Road, it serves as a creative hub and event space, showcasing over 100 homegrown brands. DORS is committed to providing our customers with unique and high-quality pieces that reflect the latest trends and timeless style.

DORS is run by Singapore Fashion Council (SFC), the official association for the fashion industry in Singapore. **Our mission at SFC is quite simple: To create A Vibrant Asian Hub For Responsible* Fashion **.

**Position Overview**:
**Key Responsibilities**

**Customer Engagement**:

- Greet and assist customers, providing personalized service to ensure a memorable shopping experience.
- Understand customers’ needs, preferences and style to recommend appropriate jewellery pieces.
- Build and maintain long-term relationships with clients through follow-ups and personalized communication.

**Product Knowledge**:

- Maintain expert-level knowledge of fine jewellery collections, including gemstones, metals, designs and craftsmanship.
- Stay informed about new arrivals, special promotions and trends within the fine jewellery industry.
- Educate customers on the value, quality and care of fine jewellery.

**Sales Performance**:

- Meet or exceed individual and store sales targets by actively engaging customers and maximising sales opportunities.
- Upsell and cross sell complementary jewellery pieces or services.
- Proactively seek out new clientele and work to expand the store’s customer base.

**Store Operations**:

- Assist in maintaining the visual appearance of the store, ensuring displays are aligned with luxury standards.
- Handle transactions efficiently and accurately including processing payments and managing customer accounts.
- Participate in inventory management, including stock counts and ensuring the security of valuable items.

**Team Collaboration**:

- Work closely with team members to create a seamless customer experience.
- Share insights and feedback with store management to improve sales and service strategies.
- Collaborate with the marketing team to support promotions and special events.

**Customer Follow-Up and Loyalty**:

- Maintain post-purchase contact with customers to ensure satisfaction and encourage repeat business.
- Build loyalty programmes or special client services to strengthen client relationships.

**Ad Hoc Projects and Tasks**:

- Be involved in special projects and take on ad hoc tasks as needed, demonstrating flexibility and problem-solving skills in fast-paced scenarios.

**Pre-requisities**:

- At least 2 to 3 years of experience in luxury retail, preferably with fine jewellery or a related field.
- Proven track record of achieving sales targets and providing exceptional customer service.
- Knowledge of gemstones, precious metals and jewellery design is highly preferred.
- Excellent interpersonal and communication skills with the ability to build rapport with high-end clientele.
- Keen eye for detail, ensuring product knowledge and maintaining luxury standards.
- Familiar with point-of-sale (POS) systems and CRM tools.
- Ability to work in a professional and fast paced retail environment, displaying integrity and confidentiality.
- Passion for luxury and fine jewellery.
- Highly motivated and proactive individual with a customer-first mindset.
- Able to commit to retail hours, 5 days per week.

**What We Offer**:

- Opportunity to work with a diverse and talented team of innovators and industry leaders.
- Access to cutting-edge technologies and resources.
- A dynamic, creative and collaborative work environment.
- The chance to make a meaningful impact on the future of the Fashion-Tech, Sustainability-Tech, and Retail-Tech sectors.
- Performance-based annual performance bonus and AWS.