Client Experience Associate

Haworth Inc. is a global leader in the design and manufacturing of adaptable workspaces, including systems furniture, seating, storage, wood casegoods, and collaborative furniture. Haworth is headquartered in Holland, Michigan, and serves markets in more than 120 countries both directly and through a global network of 600 dealers. In Asia Pacific, we have extensive coverage throughout the region, including offices in Greater China, India, Singapore, Malaysia, Philippines, Japan, Australia and manufacturing facilities in Shanghai and Chennai.

We are looking for passionate, proactive team members to join us for the following position.

**Client Experience Associate Summary**

Provide sales support to the sales team, execute marketing and events initiatives to enable Haworth to project the best possible brand and image throughout the market, and create a premium experience for visitors and Haworth members in our spaces.

If you...

1. Providing general assistance to the local sales team.

2. Support the sales team where required in preparation of quotations and tender responses.

3. Support Sales Manager and sales team in diary management.

4. Serve as local “Brand Ambassador” to implement regional marketing activities, brand collateral, messaging.

5. Manage quarterly marketing calendar for all brand-related activities (in conjunction with Brand Marketing) within local market and execute/localize events with sales teams.

6. Execute local (or sub regional) events including space booking, catering, entertainment, event announcements, gifts, and invite lists.

7. Maintain showroom so it is in-line with regional brand standards including opening and closing routine, inventory management (on and off-site), pantry and stationery supplies, showroom maintenance and cleaning contractors, security, and product mock-ups. Provide a premium experience for all visitors and Haworth members in the space. Liaise with café operator/caterers (where applicable) to deliver brand-aligned service excellence.

8. Ensure that the material library in the showroom is up to date.

9. Assist sales team when required showroom visitors by conducting tours and attending to inquiries and requests.

10. Be responsible for the online shop sales target. This includes online promotion and servicing of walk in B2C customers.

11. Liaise with sales team to ensure CRM (Vine) includes up to date information for key customers, influencers and local media contacts. Update showroom visits in Vine and provide reporting to Sales Manager.

12. Be present to welcome visitors to the showroom and manage inbound telephone calls to the showroom.

13. Any other adhoc task assigned.

**We are looking for someone with**:

- Diploma in Business Administration or marketing/design/advertising or equivalent desired
- Experience in hospitality, event planning, marketing preferred
- Sales support experience desirable

**Business Expertise/ Knowledge**

In-depth understanding of how other departments contribute to overall business. Knowledge of hospitality and events management is preferred.

**Travel Requirement**

10% sub regional travel required

**Competencies Behaviors**
- High intrapersonal skills/EQ
- Ability to multi-task with a high level of proficiency and autonomy
- Strong organisational skills
- Process Improvement
- Attention to Detail
- Adaptability
- Fun, Creative & Innovative
- Learning Orientation/Continuous Self Improvement with drive to grow
- Self-Awareness
- Positive contribution to company culture
- Warm and welcoming hospitality attitude
- Highly collaborative with varied stakeholders