Cluster Manager

**Sales**:

- To be responsible for Sales and Profitability of brands assigned

Implement action plans required to achieve targets

HR, Staff management and training:

- Responsible for recruiting and developing frontline staff
- Training and ensuring staff are equipped with the knowledge and skills required
- Review and address retail staff performance issues in a timely and effective manner
- Ensure staff compliance with company SOPs
- Work closely with store in-charge and sales assistant to resolve internal and customer conflicts
- Supervise, coach and motivate Supervisors and Retail Executives to work towards common objectives

**Marketing**:

- Work with brand manager on promotional calendar and contribute ideas based on business needs
- Participate and feedback on the effectiveness of store activities and brand events

**Production/Store/Warehouse**:

- Monthly reporting on gelato production to be cost efficient and avoid stock loss
- Ensure all equipment are in good condition and advise if any maintenance has to be performed
- Ensure stock level in stores is sufficient to perform good sales
- Control replenishment and delivery schedule
- Ensure stores are following the brand guidelines
- Ensure stores are well merchandised
- Ensure stores and warehouse are in tip-top condition

**Inventory control**:

- Ensure stock control policies are followed diligently to control stock loss
- Work closely with brand manager to review sell thru, discounts and to provide feedback on category performance
- Work closely with brand manager to manage stock position
- Forecast quantities that need to be purchased from HQ to maintain healthy stock on hand
- Ensure FIFO on stock in warehouse and in stores

**Customer Service**:

- Provide support and training to staff in handling customer complaints
- Any other ad-hoc matters that affect operation efficient or duties as requested by the company

Cluster Manager