Call Centre Officer
7 days ago
Job Responsibilities:
- To attend to customers’ phone enquiries and calls deployment.
- To provide service reservations.
- To coordinate breakdown site services for customers.
- To answer live chat queries.
- To make outbound calls to remind customers for car servicing and surveys pertaining to after sales services.
- To update customers’ particulars in the system.
- To process online payment.
- To perform other ad-hoc duties as assigned.
Job Requirements:
- Minimum GCE ’O’ level or equivalent.
- Service-oriented mindset.
- Team player with good discipline and positive attitude.
- Equipped with administrative experience will be an added advantage.
Working hours:
- Mondays to Fridays: 0800hrs to 1700hrs/ 0900hrs to 1800hrs
- Alternate Saturdays: 0800hrs to 1700hrs
**Benefits**:
- Additional leave
- Dental insurance
- Employee discount
- Gym membership
- Health insurance
- Professional development
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- 13th month salary
- Commission pay
- Overtime pay
- Yearly bonus
**Experience**:
- Call center: 1 year (preferred)
Work Location: In person
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