Manager, Global Billing

5 days ago

Singapore Equinix Full time

Manager, Global Billing & Credit Collection
- Global Customer Accounts
**Who are we?**

Equinix is the world’s digital infrastructure company, operating 220+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 76+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment, that is foundational to our core values as a company and is vital to our success.

You will lead a team of Account Management Leads that is dedicated to supporting the invoice to cash activities for a select group of Global Customer accounts. A critical role of the team will be to solve long-standing disputes and process bottlenecks, find new ways to reduce friction for these customers to work with us across the invoice to cash lifecycle. The team will closely partner with these customers to improve customer experience and drive customer satisfaction.

You will also be responsible for delivering the financial results for this group of customers, including Aged Debt, Customer Resolution SLO, and unapplied cash/credits.

**Responsibilities**:

- Partners with cross-functional teams that help solve problems, drive productivity and streamline end to end processes, identify policies and procedures, proactively seeking continuous improvement
- Develops and builds relationships at a managerial level with Regional/Country Leaders, Sales, IBX Management, Operations, and other cross-functional teams to raise awareness and drive resolution of customer-impacting issues
- Develop global alignment in the way we serve our global customers
- Provides coaching and development for the team
- Hires, onboards, and leads team of Global Account Lead to support our customers
- Participation in quarter business reviews (QBR) to further enhance customer relationship
- Serves as escalation point internally and externally for complex issues
- Builds a strong and collaborative relationship with the Customers key decision maker and day to day operations team

**Qualification**:

- Bachelor’s or equivalent professional qualification
- 9+ years’ experience preferred
- Requires a high level of analysis, judgement, negotiation, and problem-solving skills
- Able to operate in the detail and contribute to process enhancements
- Excellent collaboration skills with internal teams/external customers
- Experience at identifying and delivering process efficiencies
- Requires working across multiple time zones

Visit our Career page **here** **to understand about Equinix COVID-19 Vaccine Policy.

  • Administrator, Billing

    1 week ago

    Singapore CLA Global TS Holdings Pte Ltd Full time $40,000 - $60,000 per year

    Job PurposeThe Billing & Contracts Administrator will support the Assurance Business Unit by managing billing schedules, invoices, and contract records in Workday. This role ensures accuracy, compliance, and timely billings, while coordinating with engagement teams to support smooth financial operations.Job Description:Set up and maintain accurate records of...

  • Global Logistics Specialist

    7 days ago

    Singapore ASUS GLOBAL PTE. LTD. Full time

    **Job Description**: The global logistics specialist will manage ASUS finished goods logistics daily operation on a domestics and international level and ensure that all global logistics operations and activities by our logistics supplier can be executed according to agreed statement of work. - **Manage ASUS global daily operation and global logistics...

  • Administrator, Billing

    4 days ago

    Singapore CLA Global TS Holdings Pte Ltd Full time

    The Billing & Contracts Administrator will support the Assurance Business Unit by managing billing schedules, invoices, and contract records in Workday. This role ensures accuracy, compliance, and timely billings, while coordinating with engagement teams to support smooth financial operations. Key Responsibilities Set up and maintain accurate records of...

  • Engineering Lead/Manager, Billing

    2 weeks ago

    Singapore Airwallex Full time

    About Airwallex Airwallex is the only unified payments and financial platform for global businesses. We empower over 150,000 businesses worldwide with fully integrated solutions to manage business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 people across...

  • Engineering Lead/Manager, Billing

    2 weeks ago

    Singapore Airwallex Full time

    About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...

  • Engineering Lead/Manager, Billing

    2 weeks ago

    Singapore Airwallex Full time

    About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...

  • Billing Specialist

    7 days ago

    Singapore ABS Consulting Full time

    The Billing Specialist will be responsible for providing basic confidential, administrative, and clerical support, including assistance to department staff as it pertains to client billing functions within the department. **What You Will Do**: Billing & Invoicing work is focused on designing and ensuring compliance with billing and invoicing processes...

  • Billing Specialist

    5 days ago

    Singapore Similarweb Full time

    Similarweb is the leading digital intelligence platform used by over 3000 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world, by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the...

  • Analyst, Billing Operations

    5 days ago

    Central Singapore NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Billing and Accounts Officer

    2 weeks ago

    Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full time

    Monday - Friday 9 AM - 6 PM Location: Ubi Responsibilities Assist in billing and issuing invoices to cargo and mail customers. Support cost checking of invoices received from airlines, ground handlers, and other service vendors. Address and resolve billing queries from customers and partners. Help prepare Sales Reports. Provide general accounting support as...