Systems Executive, Secured Network

**Systems Executive, Secured Network**:
**Date**:11 Jan 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Syscon Operator You are required to perform duties in a Network Operations Centre (NOC), jointly manned by users and NCS team, 24 hours and 7 days a week.

What will you do?
**Fault management**
- To monitor any fault alarm generated from the Network Management System (NMS);
- To identify the nature and type of the network failures whenever a fault alarm is generated or a fault is reported, and to execute the appropriate corrective actions to ensure minimum disruption to the network;
- To seek approval from the user’s representative on the remedial actions should such actions entail disruption to the network or the allocation of resources;
- To report the fault to the Maintenance Agency (MA) when the fault cannot be resolved at the NOC level;
- To liaise with the MA directly to isolate or rectify the fault reported;
- To provide interim update of a fault via SMS or phone to the user until the fault is closed;
- To document the number and types of faults occurred and the process and action taken to resolve the problem;
- To perform daily checks with the aid of NMS to ensure all sub-systems are in proper physical and working condition;
- To backup data of the NMS and to restore it when necessary.
- To carry out the MA’s recommended periodic preventive maintenance of the sub-systems and its equipment at all sites to ensure network functionality and the equipment are in working order;
- To perform periodic testing of the main and backup switching equipment to ensure all sub-systems are functioning properly.

**Configuration Management**
- To maintain an up-to-date physical and logical configuration of the sub-systems with proper and accurate documentation;
- To maintain and manage the numbering plan for all system end-user terminals;
- To perform network reconfiguration for operational role changes that does not involve additional hardware or swapping of equipment boards upon instruction from the user;
- To perform network and new services configuration;

**Administration Management**
- To receive calls from end-users on all aspects of the system such as fault reporting, network consultation, etc.;
- To keep end-users informed of such events like network failure, network maintenance, network testing, password changing, etc. so that end-users are given adequate notice in advance to prepare themselves;
- To issue Repair Report Forms (RRF) and/or Anomaly and Improvement Forms to MA for its further actions;
- To be responsible for the proper maintenance and documentation of all the maintenance and operating manuals;
- To activate the user’s representative after office hours should there be any anomalies in the sub-systems that require their intervention or advice or if such anomalies result in adverse operational impact;
- To liaise with building owners for access;
- To provide shift report on all related incidents that happen during the shift;
- To provide monthly updates of the sub-systems status to the user and ad-hoc reports when so requested by the user;
- To maintain the stock inventory management system to track all equipment movement in/out of NOC located in the main site.

**Performance Management**
- To collect and compile network statistics periodically, and to analyse the statistics collected. The network performance results together with recommended solution to improve network performance, if required, are to be provided to the user;
- To track the performance in terms of the Reliability, Availability and Maintainability (RAM) of the various sub-systems with MA. Such task includes tracking the response time and turnaround time of the MA upon activated;
- To recommend to the user necessary actions to be taken to enhance the performance of the sub-systems;
- To assess and decide on the need to fine-tune the sub-systems based on the performance results submitted and recommend technical solutions to the user.

**Security Management**
- To ensure that all components of the sub-systems located at NOC (NMTs, equipment of all sub-systems, equipment rooms, etc.) are physically secured according to the security guidelines set out by the user;
- To monitor the sub-systems against any unauthorised network access and to track down for such unauthorised access to the network.
- To perform periodical change in password access control to the sub-systems according to the IT security requireme