Cs Competence Engineer

2 days ago

Singapore ASML Full time

**Role and responsibilities**
- Technical problem solving remotely (in office) or on-site where and when required
- Performs data analysis of systems to resolve problems and/or to improve system performance. Recommends Deterministic & Forward Looking Action Plan (DFLAP) which includes procedures and reasons, pertaining to the diagnostics, repair and recovery of the ASML system.
- Develops and implements solutions to unusual and complex technical problems escalated from field. Escalates problems to D&E support per ASML procedure including complete and accurate data and problem descriptions.
- Co-own the technical issue by Driving and Coordinating the required expert resources from different locations to solve the escalated technical problem.
- Support first of a kind machines in the field as part of “Introduction Support” for New Product Introduction phase for a specific period of time. Conducts training for field service staff and customers.
- Provides feedback to D&E group via Incident Repeat Prevention (IRP) process, highlighting abnormal operations in the machines, parts, and software.
- Ensures required technical and administrative documentation is completed in a clear, concise and timely manner. Informs all parties affected by assignments of progress/problems in a timely manner.
- Ensure proper written and oral communications occur with all affected parties. Enrich communication material as required (PCCSIM).
- Embrace and employ a teaching posture and behavior - seeking every opportunity to transfer knowledge towards colleagues. This includes documenting issues worthy of sharing to a WW audience to prevent repeats.
- Engage in Knowledge Management by maintaining and updating procedures and knowledge documents in our Technical Knowledge Base (TKB) sharepoint archive.
- Provide theory and hands-on training for Field Engineers or customer on PAS5500 systems remotely or on-site.

**Educational level**
- Minimum : Bachelor degree in engineering (electrical, mechanical or mechatronics engineering) or equivalent experience.

**Work experience**
- PAS5500 system knowledge
- Not necessary, but would be an advantage if having the following
- semiconductor or related industry
- in-depth understanding of lithography operations.

**Personal skills**
- English proficiency (both oral and written).
- Strong analytic capability
- Flexible in working hours, travel and work environments.
- Independent
- Team worker, good social skills, customer-oriented.
- Initiative
- Ability to plan and set priorities.

Other information
- Position will require traveling up to 30% of the time

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