Infrastructure Support Lead- Contract

7 days ago


Singapore NTT SINGAPORE PTE. LTD. Full time

**Summary**:
**Responsibilities**:

- Lead a Team of IT Specialists responsible for support and management of IT infrastructure operations.
- Manage / coordinate global / country projects including development of project plans and implementation schedules. Track and manage project budgets, provide status updates, and keep stakeholder informed of key risks and issues.
- Work closely with business to analyze business requirements and provide IT solutions that can meet business requirements and objectives.
- Manage and liaise with internal and external vendors and suppliers of IT equipment and telecommunication services and coordinate acquisition of the same.
- Effective management of day-to-day IT operations by ensuring IT requests and incidents are attended and resolved within the defined service level agreements.
- Ensures the agreed level and standard of quality in the performance of all IT related systems.
- Facilitates meetings, team presentations and status updates for senior management. Conducts post implementation assessment of projects to ensure business requirements have been met across department and/or functional areas.

**Requirements**:

- Degree/Diploma or related disciplines.
- 6-8 years of relevant experience in supporting and maintaining IT infrastructure, networks, data communications and end-user computing
- 1-2 years of experience in leading and managing large IT Infrastructure rollout projects
- Excellent working knowledge of computer systems, network and systems administration, databases and data storage systems, telecommunication systems and datacenter services.
- Good knowledge in IT security, compliance, standard and operation of IT infrastructure in an enterprise environment
- Solid hands-on experience in Windows 10 and O365 troubleshooting
- Experience in Thin Client / Citrix environment is an added advantage
- Strong critical thinking and decision-making skills, ability to collaborate effectively in cross-functional teams
- Strong customer-focus, willingness to involve stakeholders in decision making process.


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