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Customer Service Officer

2 weeks ago

Singapore Ticketmaster Full time

The Customer Service Officer will work closely with internal Ticketmaster teams in order to facilitate efficient turnaround times for the release and distribution of information to the fans. All the above functions are to be handled in line with Ticketmaster’s corporate guidelines, ensuring Ticketmaster’s image and brand is maintained at all times.

WHAT YOU WILL BE DOING

To serve fans at Ticketmaster locations in a courteous, knowledgeable and efficient manner in order to support customer demands

To provide information, answer questions and transact ticket purchases via the available payment options

Ensuring all content being communicated to Fans is complete, accurate, and correctly formatted

To consult with the Customer Service Assistant Manager/Manager when required with the goal of providing the highest possible standard of customer service

To keep abreast of current and upcoming events on the Ticketmaster network and to ask questions when there are specify details that are not understood

Answer customers’ questions in relation to events on the Ticketmaster network through various platform

Cash handling and balancing transactions when necessary

Take directives from Customer Service Assistant Manager/Manager regarding daily requirements and tasks

Other tasks as required, inclusive but not limited to Customer Service and Operations support

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

**Our work is guided by our values**:
**Reliability** - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

**Teamwork** - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

**Integrity** - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

**Belonging**:

- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

**EQUAL OPPORTUNITIES**

Schedule:

- Flexible hours
- Monday to Friday
- Weekend availability

**Education**:

- Lower Secondary Qualification (preferred)

**Experience**:

- Customer service: 1 year (preferred)