Head of Quality

Step into our world of creativity and joy

Head of Quality
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In Singapore, you’ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you’ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Head of Quality, Singapore - Your future position?**
- Working location: 1 Woodlands Avenue 8 (On-site)
- Reporting to: Head of Operations, Singapore

**Main Responsibilities**
- Build quality culture engrained in all Operations functions and with employees
- Ensure agreement with important partners on strategic direction and priorities of the site, including regional projects
- Support development of targeted quality communication to internal and external customers
- **Improve shop floor quality and implement local vendor and customer quality programs in line with global/regional policy**:

- Ensure maintenance of local quality and food safety systems according to global policies
- Coordinate risk-based and value adding internal audit programme
- Foster site implementation and audit compliance with internal and external standards (such as ISO 9001, FSSC 22000, RSPO, Halal, AIB, Singapore Food Authority, Food Safety System Verification - FSSV)
- Ensure stakeholder buy-in of agreed changes and principles
- Coordinate and assist regional implementation, change management and monitor progress through tailored scorecards or dashboards
- Promote improvement of internal, customer and vendor quality performance through targeted projects, in collaboration with Continuous Improvement where applicable
- Support implementation of programmes (incl. Givaudan Production System) to meet customer and industry standards
- Provide solutions and define/improve programmes to meet customer quality requirements and develop customer engagement and partnerships
- Implement quality lab improvements within site aligned with policies and systems
- Monitor and support quality non-conformances resolution, ensuring in-depth root cause analysis, trend analysis and stringent action follow-up incl. validation of resolution effectiveness
- Manage critical customer complaints and escalate
- Coordinate crisis preparedness and response to crisis events, including recalls
- Communicate site specific and cascaded quality and food safety trends and focus areas to Operations
- Support engineering projects with review and expertise (incl. CAPEX planning)
- Take full responsibility of the Quality Cost Centre
- **Manage talent performance and succession planning**:

- Ensure complexities to be managed are supported by equivalent staff responsibilities and capabilities
- Set and monitor targets, assess performance, and implement mitigating actions
- **Contribute to local / regional projects and promote knowledge/best practices sharing**:

- Facilitate systematic quality and food safety expertise and skill development through coaching and best practice sharing to all staff

**Main Requirements**
- Bachelor's degree in Food Science, Chemistry, Biology or business degree with technical experience
- Minimum 7 years working experience in the Quality function
- Flavour or food ingredient industry experience required
- Experience in Food Safety and Quality Management Systems / Standards
- Experience with quality management processes such as ingredient life cycle management, vendor quality, customer quality requirements management, continuous improvement, complaint, issue and crisis management, industrialization, audit and change management
- Experience with manufacturing technologies, product characteristics and dynamic industries with high complexity (SKUs, demand fluctuations, MTO, high innovation, rapid development cycles)
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

**Remote working**:On-site