Service Delivery Manager

3 hours ago

Singapore SYSNET SYSTEM AND SOLUTIONS PTE. LTD. Full time

Lead the Technical Service Delivery team to ensure timely project completion in accordance with the defined SOW, as well as post-implementation support services via internal engineering resources and a vendor.

**Responsibilities**
- Taking over the management of IT service delivery in the SI company's services
- ability to work closely with stakeholders (including management and customers) to assess potential risks for projects and propose solutions for risk mitigation proactively. Perform weekly, and monthly reviews and analyses of the current progress of the project for customers and internal stakeholders.
- Facilitates the presales team to design and implement systems, storage, network infrastructure, and cybersecurity solutions to meet customers’ requirements.
- Assist in designing and implementing automated operations processing to improve the effectiveness and efficiency of the team.
- Track and manage engineering resource utilization patterns to manage an efficient and effective engineering workforce.
- Routinely meet with the client's IT managers/person in charge to ensure open lines of communication are maintained to discuss emerging challenges, issues, SLA, service level improvements, customer satisfaction, and other matters of interest.
- Prepare and maintain project execution plans, as well as track all activities in relation to the plan, providing regular and accurate reports to internal and customer management.
- COLLABORATE with cross-functional teams, building relationships and achieving results without a direct reporting relationship.
- Facilitate communication between different stakeholder teams on the project/CR.
- Overall delivery excellence with a focus on delivery efficiencies, customer satisfaction, and employee retention results in business sustainability and growth.
- Monitor and control all allocated manpower, associated revenue costs, and all capital costs against the project budget.
- Lead project teams effectively, ensuring that team members are motivated and that their technical competencies and knowledge base are developed.
- Participate in client/partner contract negotiations and pre-sales solutioning support for the sales team.

**Requirements**:

- Degree in IT / Engineering, or diploma with equivalent IT experience.
- At least 5 years of experience in managing service delivery teams, engineering integration projects, and cross-functional delivery teams.
- Experience in the IT and engineering domains with turn-key project development, implementation, and maintenance of multi-platform, multi-vendor systems
- Strong project management and communication skills, service delivery, client relations, planning, scheduling, resource management, quality assurance, and situational negotiations are all required.
- proven track record of successful staff management in areas such as leadership, employee motivation, performance evaluation, professional development, and recruitment.
- Good presentation skills, communication, negotiation, interpersonal skills, and customer service orientation
- Knowledge of IT infrastructure or cyber security systems will be a plus.
- Professional project management certification (e.g., PMP, ITIL, Microsoft, CCNA etc.) is preferred

  • Delivery Manager

    3 days ago

    Singapore HUNTER DELIVERY PTE. LTD. Full time

    **Key Responsibilities** - Manage end-to-end delivery of projects, ensuring timely and highquality outcomes - Serve as the primary liaison between internal teams and clients - Track project progress, resolve issues, and mitigate risks - Collaborate with stakeholders to define project scope, goals, and deliverables - Lead and motivate cross-functional...

  • delivery manager

    1 week ago

    Singapore HUNTER DELIVERY PTE. LTD. Full time $80,000 - $120,000 per year

    Key ResponsibilitiesManage end-to-end delivery of projects, ensuring timely and highquality outcomesServe as the primary liaison between internal teams and clientsTrack project progress, resolve issues, and mitigate risksCollaborate with stakeholders to define project scope, goals, anddeliverablesLead and motivate cross-functional teams to deliver on...

  • Assistant Director, Service Delivery

    1 day ago

    Singapore Public Service Division Full time $90,000 - $120,000 per year

    [What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...

  • Manager/senior Manager, Service Delivery

    1 week ago

    Singapore NCS National Council of Social Service Full time

    **[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). **[What you will be working on]** **Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.** **1....

  • Senior Manager, Service Delivery

    3 days ago

    Singapore Public Service Division Full time $120,000 - $180,000 per year

    [What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...

  • Manager, Service Delivery

    5 days ago

    Singapore NCS National Council of Social Service Full time

    **[What the role is]** Oversee data and systems that enable the development and growth of effective services and initiatives that meet the needs of service users. **[What you will be working on]** Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity....

  • Engineering Manager

    1 week ago

    Singapore Delivery Hero Full time $120,000 - $240,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Engineering Manager

    1 week ago

    Singapore Delivery Hero Full time $120,000 - $180,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Area Manager

    7 days ago

    Singapore Delivery Hero Full time

    About the opportunity **About the job**: This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. **Must be available to work weekends and at different locations in Singapore. Hours may...

  • Service Delivery Manager

    7 days ago

    Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Service Delivery incorporates the end to end deliverables of the Service Contract delivered by Singtel Group (or it’s sub entities). This includes service governance, client engagement with Customers, and managing external and internal stakeholders’ expectations and deliverables outcome. The service delivery will also cover the growth of the account and...