Bench Jeweler

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. - Are you passionate about Luxury Jewelry? Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH The role of this Jeweler will be a pivotal member of our dynamic team in our state-of-the-art facility, dedicated to delivering impeccable repairs and alterations to both new and cherished jewelry pieces. With a keen eye for detail and precision, our Jeweler will masterfully handle a range of precious metals, from platinum to gold and silver, along with specialty materials. Our Jeweler will showcase their expertise through an array of techniques, including soldering, laser welding, fabrication, and stone setting, among others, ensuring each piece receives meticulous attention. In addition to their primary duties, our Jeweler will offer essential watch services, such as battery changes and bracelet adjustments, further enhancing our comprehensive servicing capabilities. Reporting directly to the Director of Global Servicing, our Jeweler will find themselves at the heart of our operation, situated within our cutting-edge Warehouse facility. This role presents an exciting opportunity to be part of a pioneering team, shaping the future of jewelry servicing with passion and expertise **Responsibilities** - Perform servicing on all orders according to Tiffany & Co. standards. - Quality - Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform "specialty craft work" e.g. complex setting, enameling as appropriate to skill set and work mix. - Productivity - Meet or exceed established productivity standards based on work mix and role. - Organization - Maintain orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to management. Maintain an organized bench and work space. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures - Meet with clients as requested to answer client questions and assist with alteration needs. - Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques. - Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Service center support: - Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects. - Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc. - Maintain a safe workstation free from risks. Immediately report any safety incidents, including "near misses", to management Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure. **Qualifications - Required _ - Minimum 2 years of experience - Soldering experience - Laser welding experience - Diamond setting experience - Strong attention to detail - Customer service orientation - Ability to converse professionally with clients and have a professional appearance - Strong initiative and the ability to work without constant direction - Ability to inspire trust, fairness, integrity, and professionalism - Ability to work with cross functional teams Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment - Preferred _ - Degree from jewelry technical/design program - Completion of Graduate Gemology degree or completion of courses - Luxury Retail Experience