Executive Engineer/senior Engineer, Network

10 hours ago

Singapore PUB, The National Water Agency Full time

**What the role is**
- You will be part of the team overseeing the maintenance programmes to ensure the proper functioning of Singapore’s sewerage network and to safeguard the water reclamation process. As an Engineer, you may be deployed to one of the following roles and responsibilities:
**What you will be working on**
- Public Feedback & Service Quality - Supervise the daily operations of the Water Reclamation Network Operations Centre (WRNOC) and the First Response Teams (FRTs) - Ensure that every incident or urgent public feedback case is attended to by a FRT within the set time limit, and that the FRT takes action according to SOPs to resolve the issue - Work with the relevant Catchment engineers to resolve complex cases that the FRTs are unable to resolve - Assist the Quality Service Manager (QSM) to track the resolution of feedback cases, including those that involve multiple departments or external agencies - Prepare monthly reports on service quality to submit to management - Compute and track key performance indicators (KPIs) on the number of sewerage service disruptions and public complaints - Implement public engagement programmes to educate the public and reduce sewer chokes caused by user behaviour - Explore and implement new technologies to improve the efficiency and safety of the team Sewer O&M - Plan and carry out regular inspections and cleaning of public sewers - Ensure that damaged public sewers and manholes are repaired promptly and properly - Work with the Public Feedback & Service Quality unit to resolve feedback cases that the First Response Teams are unable to resolve - Trace the sources of rainwater inflow and infiltration, inspect premises with suspected inflow points, and work with Private Systems Unit on the rectification works required - Implement public engagement programmes to educate the public and reduce sewer chokes caused by user behaviour - Support the Principal Engineer in the management and calling of term contracts - Carry out data analysis so as to optimise the use of limited resources to minimise service disruptions - Explore and implement new technologies to improve the efficiency and safety of the team

**What we are looking for**
- Bachelor in Engineering - Proficient in MS Office Applications - Confident with IT systems, new technologies, and data analysis - Possess Class 3 or 3A driving licence - Independent, result-oriented and self-driven team player. - Good communication and interpersonal skills - Possess a positive, can-do attitude.

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