Operations Manager
2 weeks ago
We are a leading F&B group specializing in authentic Sichuan cuisine, renowned for our commitment to culinary excellence and exceptional service. We are seeking a seasoned **Operations Manager**to oversee our Sichuan cuisine outlets, ensuring smooth operations, consistent quality, and a superior dining experience. This challenging role demands mandatory travel, weekend work, and the ability to thrive in a dynamic environment.
**Key Responsibilities**:
1. **Operational Leadership**:
- Manage daily operations of multiple Sichuan cuisine outlets, ensuring efficiency, consistency, and profitability.
- Develop and enforce operational processes and standards to maintain excellence.
2. **Team and Talent Management**:
- Recruit, train, and supervise outlet managers and teams, promoting a culture of discipline and customer focus.
- Conduct regular staff performance evaluations and implement necessary improvement plans.
3. **Quality Control**:
- Ensure the authenticity and high standards of Sichuan cuisine across all outlets.
- Conduct regular audits to maintain compliance with food safety, hygiene, and quality regulations.
4. **Financial Management**:
- Manage budgets, control operating costs, and develop strategies to maximize revenue.
- Analyze financial reports and implement operational changes to achieve profitability targets.
5. **Customer Relations and Market Insights**:
- Build strong relationships with customers, ensuring a memorable dining experience.
- Monitor market trends and competitors, particularly in the regional Sichuan cuisine industry.
6. **Travel and Flexibility**:
- Mandatory travel within and outside Singapore to oversee operations, attend client meetings, and explore growth opportunities.
- Work on weekends, public holidays, and flexible hours to support operational needs.
7. **Crisis and Issue Management**:
- Quickly address and resolve any operational, staff, or customer-related issues.
8. **Expansion and Innovation**:
- Contribute to the expansion of Sichuan cuisine outlets regionally.
- Innovate processes and introduce technology to enhance efficiency and customer satisfaction.
**Requirements**:
- **Experience**:Minimum of 8 years in operations management in the F&B industry, with a strong focus on Sichuan or Chinese cuisine.
- **Skills**:
- In-depth knowledge of Sichuan cuisine and culinary operations.
- Strong leadership and organizational skills.
- Proven ability to handle high-pressure environments and resolve conflicts effectively.
- Excellent communication skills in English; knowledge of Mandarin is highly advantageous for liaising with suppliers and clients from China.
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