Mailroom, Ang Mo Kio

2 weeks ago

Singapore CBRE Full time

**Mailroom, Ang Mo Kio**

**Job ID**
- 199599

**Posted**
- 14-Jan-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Administrative, Facilities Management

**Location(s)**

Singapore - Singapore

CBRE Global Workplace Solutions currently have an opportunity for a Mailroom Administrator to join our team. This is a great opportunity to join a leading global Facilities Management company & to excel in a diverse and exciting workplace.

**Main responsibilities**
- Receiving, sorting, distributing & dispatching of all incoming and outgoing post and packages
- Processing of packages utilising our client processing system software
- Ensuring that total quality management controls are maintained throughout the various aspects of the operation
- Communicating with clients professionally at all times, by understanding and anticipating their needs and responding quickly to requests
- Consistently meet measurable KPI’s for daily operations
- Accurately complete daily, weekly, monthly and quarterly paperwork
- Supporting the client to introduce service enhancements & developments
- Contributing & maintain a positive team spirit
- Maintaining safe working practices in line with QHSE regulations
- Undertaking any reasonable ad-hoc duties as requested by Facilities Manager
- Processing courier invoices and cross checking their accuracy with records
- Stock management of stationary, packaging and other supplies
- Printer management

**Additional responsibilities (Supervisor)**
- Ensure tasks completed efficiently to the highest standard
- Managing staff annual leave and other requests
- Booking, training and supervising temporary agency staff during busy periods
- First point of contact with any mailroom issues requiring resolution or escalation
- First point of contact with courier account managers
- Liaison with multiple site departments on shipping issues, including customs, trade compliance and legal/regulatory
- Promoting innovations and process improvements to enhance operations
- Creating and updating Standard Operating Procedures and other guideline documents
- Experience of working in a busy, demanding & fast pace environment
- Excellent use of IT skills & systems
- Excellent time management skills & good eye for detail
- Previous experience of undertaking supervisory responsibilities
- Customer focused approach & positive attitude
- Have the ability to plan, organise, & prioritise workload to meet customer demand
- Be able to work on own initiative, be efficient, flexible, reliable and keen to develop skills & experience
- Be an excellent communicator at all levels & enjoy working as part of a team
- Willing to undertake any related training (e.g. dangerous goods shipping, customs)

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