Retail Shop Assistant

**Responsibilities**:
**Customer Service Excellence**
- Engage customers with expertise by providing 1-to-1 personalized advice on golf equipment, accessories, apparel and services based on customers' needs and preferences
- Create a memorable shopping experience by providing exceptional level of customer service that exceeds customer expectations and always be approachable and gracious in all customer interactions
- Handle inquiries and complaints professionally and resolve customers’ concerns with patience and efficiency to ensure customer satisfaction

**Sales Commitment**
- Achieve or exceed weekly sales target, proactive in promoting products that suit customer needs and cross-selling complementary goods and services to boost sales
- Execute in store marketing and promotional displays based on company’s guidelines and support local golf sales events
- Demonstrate product knowledge and continuous learning for latest golf products, trends, and promotions to service customers’ inquiries

**Inventory Management**
- Monitor stock levels to ensure shelves are always well-stocked, tidy, and reflect accurate inventory levels to avoid customer dissatisfaction
- Conduct regular inventory checks and assist in cycle counts and annual stock takes to maintain inventory accuracy and prevent shrinkage
- Assist in coordinating with stock merchandisers and report low-stock or overstock situations to the team to support inventory management.

**Store Operation & Safety**
- Maintain store cleanliness to ensure the store is clean, organized, and presentable to reflect the brand's professionalism and attract customers
- Maintain merchandise in accordance with company’s visual merchandising guidelines. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, and folding clothes.
- Support operational efficiency and to assist with opening and closing duties, including cash handling and securing the premises.

**ILG Membership**
- Register new members: Actively encourage customers to sign up and assist them through the registration process
- Promote ILG membership benefits: Educate customers on the advantages of ILG membership, such as exclusive discounts, events, and perks
- Build customer loyalty: Cultivate long-term relationships through personalized service and follow-ups to encourage repeat business

**Requirements**:

- At least 1 year in a similar role within the retail industry
- Proven experience in achieving sales targets and KPIs
- Strong clients focus with an ability to build lasting relationships
- Exceptional verbal and presentation skills
- Positive, collaborative, and goal-oriented team member
- Friendly, professional demeanour with effective communication
- Ability to perform well in a fast-paced environment
- Demonstrates punctuality, honesty, and discipline
- Self-motivated, driven, and open to feedback
- Able to commit to rotating shifts (opening & closing hrs)

**Benefits**:

- Attractive Commission + OT + Incentive + Performance Bonus
- Career Advancement
- Health Insurance + Medical & Hospitalization Insurance + Life Insurance + Personal Accident Insurance
- Up to 14 days Annual Leave
- Sick Leave Benefits + Statutory Leave Benefits
- Friendly Working Environment + Teamwork Environment

**Job Types**: Full-time, Permanent

Pay: $1,800.00 - $2,800.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Health insurance

Schedule:

- Day shift
- Holidays

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person

Application Deadline: 31/05/2025