Triage Specialist
4 days ago
**Triage Specialist**
**(Public Healthcare)
**The Challenges**:
- Handling general enquiries and appointment related matters for all clinical disciplines and services
- Performing administrative tasks to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre Services.
- Communicating complex triage case with the relevant clinician.
- Streamlining the triage process and shorten the waiting time for patients requiring Emergent care or Specialist consult
- Attending regular meetings with relevant stakeholders to discuss and provide feedback on triage services
- Providing point of contact (Subject Matter Specialist role) for Contact Centre Staff on clinical enquiries
- Collating data for outcome tracking, trending and reporting
- Analysing data to establish health priorities and interventions.
- Maintaining and safeguarding confidentiality of patients' health information.
**Other Duties include**:
- Identifying areas of improvement or participating in improvement projects
- Ensuring teamwork and participating in activities related to the smooth running of the department
- Ensuring that all tasks are being followed-through
- Any other duties as assigned
**Requirements**:
- Professional certificate/Higher NITEC, Diploma
- Min. 1 year of experience in healthcare and/or community setting (Nursing)
- Customer-oriented with strong interpersonal and communication skills
- Experience in Emergency department, Ambulatory care, Care Co-ordination or previous telephone consultation will be an added advantage
- Converse in English and Mother Tongue language fluently
- Proficient in computer navigation and administrative skills
- Able to work staggered shifts (8am-11pm) on weekdays and alternate Saturday (8.30am-1pm)
Melodie (R22104898)
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