Cb & Ib Operations and Control - Lead Apac Hubs

**Details of the Division and Team**:
KYC Operations focuses on ensuring KYC compliance for all DB Clients with functions spanning new Client Adoptions, Periodic and Event Driven Reviews as well as Client Account Management (CAM) Activities.

**What we will offer you**:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace.
That’s why we are committed to providing an environment with your development and wellbeing at its center.

**You can expect**:

- Flexible benefits plan including virtual doctor consultation services
- Comprehensive leave benefits
- Gender Neutral Parental Leave
- Flexible working arrangements
- 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

**Your key responsibilities**:

- The APAC Hubs branch management oversight lead will be responsible for ensuring appropriate governance and oversight for all KYC Ops activities in Singapore / Hongkong from the perspective of local regulatory in-scope activities.
- Responsible for partnering with AFC/ Compliance teams and local country management for any KYC ops related regulatory queries / reporting requests /meetings and assessments originating from local regulators (MAS/HKMA/SFC etc.)
- Responsible for effective monitoring and oversight of Client Account Management activities performed for Singapore/Hongkong clients either onshore or in offshore location and ensuring strong demonstrable control adherence for all in-scope processes including closure of any legacy gaps.
- Responsible for facing off to internal/external auditors for any Singapore/Hongkong specific audits and ensure timely and effective response in partnership with other teams in KYC Ops and ORDS.
- Responsible for keeping track of any local regulatory changes around KYC requirements for Singapore / Hong-Kong and ensuring appropriate engagement from KYC ops teams in working with AFC on adoption and operational implementation of those changes.
- Responsible for managing business relationships with regards to Client Account Management tasks that are not supported by specific business aligned KYC teams.
- Ensure high levels of control and governance around client related regulatory and tax classification tagging and reporting to internal / external stakeholder groups
- Responsible for partnering with other teams within the back in Finance / Operations/ Risk /legal on any client lifecycle or client data related queries / clarifications for Singapore/Hongkong that impacts the processes in these teams.
- Responsible for ensuring adequate representation of KYC Ops in various country forums in Singapore / Hongkong across Operations Management / country management / regulatory engagement etc.
- Work closely with Transformation teams on any process changes around Client Account management processes (e.g. digital signing adoption) and ensure changes are fully understood and effective operationalized within team.
- Ensure adequacy of vendor management and outsourcing controls for any KYC Ops tasks for Singapore/ Hong-Kong locations that are supported by external / offshored teams.
- Oversee branch management and client account management teams in Singapore and Hongkong within KYC ops and ensure staff growth and development of high performance culture..
- Build strong relationships with other regional business aligned KYC ops teams to ensure close partnership on handling of any Singapore/ Hongkong client related queries / cases
- Establish strong partnership with other regional branch leads and Deutsche India Client account Management leads for sharing best practices around controls and operating efficiency and establish harmonized processes within region
- Build and leverage network in the global KYC Ops and ORDS organizations to get global support / validation on any complex or time-consuming queries from regulators / auditors/ other areas within the bank related to Singapore/ Hongkong client information.
- Establish a strong overall understanding of KYC Processes and platforms/ tools and contribute ideas towards target state KYC Ops platform/process implementation journey.

**Your skills and experience**:

- Overall experience of at least 15 years in the Banking/Finance industry of which at least 3 years should be in significant leadership role.
- 5 years’ experience in KYC/Client onboarding space in banks of similar size with direct knowledge /involvement of KYC and client data maintenance processes.
- Proven experience in building strong relationships with senior business heads and business stakeholders.
- Strong understanding of key risk and control issues facing KYC processes with experience of facing off on audit / regulatory queries
- Good working knowledge of client onboarding processes and client data requirements with regards to regulatory expectations.
- Good working knowledge of client onboarding processes and client data requirements wi