Growth and Operations Associate

3 days ago

Singapore TWOCLEANGUYS PRIVATE LTD. Full time

**About Us**:
TwoCleanGuys is a modern, quality-driven commercial cleaning company built for the needs of today’s businesses. From offices to gyms to retail spaces, we provide reliable, consistent, and professional cleaning services that let our clients focus on what they do best — while we handle the rest.

We’re not your typical cleaning company. We combine strong on-the-ground operations with smart systems, cleaner training, and a proactive approach to customer service. Backed by a young and entrepreneurial team, we’re in an exciting growth phase — and we’re looking for people who want to grow with us.

As part of a holding company with ventures across different industries, there are also opportunities to be involved in future business verticals beyond cleaning.

**The Role**:
**Growth & Operations Associate (Full-Time)**
- Be part of a fast-growing service business with real impact and real ownership.We are looking for a resourceful and entrepreneurial Growth & Operations Associate to join our lean, ambitious team at TwoCleanGuys — a modern commercial cleaning company that is scaling quickly. You will work directly with the co-founder to run and improve the day-to-day operations of the business, manage client accounts, support our cleaning crew, and build backend systems that help us grow sustainably. If you’re someone who thrives on variety, takes ownership, and wants to learn what it takes to build a business from the ground up — this role is for you.

**What You Will Do**

Sales & Growth Ops
- Follow up with incoming leads
- Understand client requirements and prepare quotations
- Update and manage the leads funnel and follow-up pipeline
- Track conversion metrics and improve lead workflows

Operations & People
- Coordinate cleaner staffing and interviews
- Handle site briefings and onboarding for new projects
- Check in with clients after first service to ensure satisfaction
- Build and improve SOPs for cleaner management and site readiness

Logistics & Supply
- Manage inventory of cleaning supplies across client sites
- Coordinate ordering and delivery of stock
- Track usage and plan timely restocking

Admin & Internal Ops
- Maintain cleaner rosters, manage leave and replacements
- Handle general administrative tasks that keep the business running
- Support payroll-related inputs and site documentation

Account Management
- Be the main point of contact for ongoing client needs and feedback
- Coordinate manpower, supplies, and updates for each client
- Proactively resolve issues and build client trust

**What We’re Looking For**
- Strong sense of ownership, follow-through, and accountability
- Proficient in Google Sheets, Docs, and other basic productivity tools
- Detail-oriented and organised, with good time management
- Clear communicator who enjoys solving problems with people
- Comfortable working independently and on-site when needed (travel expenses will be provided)
- Open to ITE / Polytechnic grads — attitude matters more than educational background
- Bonus: Class 3 licence and experience managing blue-collar teams

**Why Join Us?**
- Work directly with the co-founder and learn how businesses are built
- Career growth opportunities into operations leadership roles as we scale
- Exposure to multiple business functions, not just admin
- Flexible work-from-office days based on business needs
- Potential to grow into other verticals within our holding company structure
- A young, driven, and supportive team culture

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