Vp, Head of Front Office Production Support, Technology Group

**Location**:Singapore, SG

**Job Function**:Technology Group

**Job Type**:Permanent

**Req ID**:16520
- GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

**Technology Group**
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

**Business Partner & Solutions**
You will help to explore new, and existing technology to support our strategic, and operational business needs across our Public Markets, Private Markets, Total Portfolio Risk, Corporate Services, and Enterprise Solutions.

**What impact can you make in this role?**
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

**What will you do as a Production Support Lead?**
- **Production Monitoring**: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
- **Incident Management**: Respond to and manage production incidents and ensure mínimal impact on business operations. Document incidents and follow up on resolutions.
- **Change Management**: Review and execute system upgrades and deployments and ensure mínimal risk and disruption to production services.
- **User Support**: Provide support to end-users and stakeholders, address queries and issues related to production services.
- **Vendor Engagement**: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.
- **System Resiliency Management**: Drive system failover and disaster recovery processes.
- Bachelor’s degree in computer science, Information Technology, or equivalent experience
- Hands on technical skills in the following areas
- Experience with monitoring tools (e.g., Datadog, Splunk).
- Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)
- Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).
- Knowledge of operating systems (e.g., Linux, Windows).
- Stellar problem-solving and analytical skills.
- Strong attention to detail and multitasking prowess.
- Excellent communication and interpersonal skills.
- A team-oriented mindset with a dash of independence.
- Strong experience in at least one of the following domains is preferred.
- Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS
- Data analytics and TCA report
- Business Intelligence tools (e.g., Power BI, Tableau)

**Work at the Point of Impact**
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

**Flexibility at GIC**
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

**We are an equal opportunity employer**

Learn more about our Technology Group here: