Customer Success Leader

**Customer Success Leader - Singapore**:
Singapore

Date posted

**Jun 08, 2025**
- Job number

**1828636**
- Work site

**Up to 50% work from home**
- Travel

**0-25**%**
- Role type

**People Manager**
- Profession

**Customer Success**
- Discipline

**Customer Success Unit Management**
- Employment type

**Full-Time**

**Overview**:

- Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create lifechanging innovations that impact billions of lives around the world. You can help us to achieve our mission.

Are you ready to transform with your future team the way technology is used in the largest customers? Do you thrive by leading teams of seasoned professionals working with cutting edge technologies? Would you love to partner with other Segment Leaders to accelerate the transformation towards AI and data-driven organizations, built on a secure foundation?

**Qualifications**:
**Qualifications**

Required/Minimum Qualifications
- Bachelor's Degree in Business Management, Engineering, or related field AND 14+ years experience in technology leadership, consulting/professional services, product strategy, business leadership, sales, or directly within Customer Success
- OR Master's Degree in Business Management, Engineering, or related field AND 12+ years experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within Customer Success
- OR equivalent experience.
- 8+ years engineering and/or technology experience (e.g., technology field, Services, Consultant, Specialist Team Unit, Technical Sales, system integrators, developer, project manager, sales).
- 5+ years people management experience.

Additional or Preferred Qualifications
- Bachelor's Degree in Business Management, Engineering, or related field AND 16+ years experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within Customer Success
- OR Master's Degree in Business Management, Engineering, or related field AND 14+ years experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within Customer Success
- OR equivalent experience.
- 7+ years people management experience.
- 4+ years experience in professional services, customer success, sales, and/or customer service.
- 4+ years experience in complex project management and/or customer account management (e.g., leading/orchestrating virtual teams).

**Responsibilities**:
**Responsibilities**

**People Management**
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

**Technical Leadership**
- Leverages credibility and expertise to act as executive-level technical sponsor and leader for customers and partner ecosystem to continuously evolve and grow through the digital transformation journey (e.g., increase usage/consumption to drive customer expansion, upsell and renewal recapture rates). Provides area/global thought leadership for technical integration and innovation with the area leadership team. Creates culture of technical community engagement with customers and partners to influence actions and results at senior and executive levels of their organizations. Drives technical executive sponsorship with the customer and partner and influences strategy for regional scale. Leads critical engagements with customer and partner senior leadership, providing executive support for the Customer Success Unit (CSU) team to align operational plans with the organization's strategies to drive customer and partner obsession.
- Builds and maintains a network with senior technical decision makers (e.g., Chief Information Officer, Chief Technology Officer, Chief Architect, technical fellows) to provide technical and operational guidance on technology trends and accelerate continuous cloud adoption at scale. Leverages deep technical knowledge, technical resources (e.g., Cloud Solution Architects), and peer connections to establish and elevate trusted and influential relationships with customer decision makers (e.g., Chief Executive-level) for large and/or high-impact (e.g., highest consuming) customers to drive customer adoption.
- Advocates to drive customer technical requirements with corporate product and engineering teams. Creates an internal feedback loop to drive broad, systemic continuous improvement for customer