Global Sales Operations Associate
1 week ago
**Key Responsibilities include**:
1. Operational Support
- Review and track escalated cases originating from all sources across all B2B channels
- Make operational decisions to advise on appropriate handling for escalated Sales Operations cases
- Monitor and drive operational performance and case management of Business Process Outsourcing (BPO)
2. Investigation and Sales or Service Recovery
- Conduct and / or support investigation of customer complaints / abuse of privileges by B2B customers
- Provide recommendations or undertake corrective actions / service recovery to resolve escalated cases
- Track operational performance and case management issues faced by BPO and provide recommendations to enhance efficiencies
3. Briefing and Coaching of Sales Operations Vendor
- Discuss with relevant stakeholders on latest comms and circulars
- Coaching of relevant stakeholders on operational issues as well as any servicing information updates.
**Requirements**:
- Diploma in any discipline
- Relevant experience in customer service, hospitality/airline industry or equivalent
- Able to make operational decisions and drive performance
- Familiar with B2B Sales Operations processes in aviation industry
- Experience in reservation & ticketing systems
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