Retail Manager

2 weeks ago

Singapore BHG (SINGAPORE) PTE. LTD. Full time

BHG is a Company undergoing a major transformation - we are creating exclusive designer quality merchandise at affordable prices and bring these desirable international brands to your doorstep. We’re changing rapidly, and we are looking for people who share our love for fashion, customer service and sales to join our growing team.

As a BHG Retail Manager, you will be responsible for driving sales growth and brand awareness across your department, working towards meeting our sales budgets as well creating lasting relationships with our customers to foster brand loyalty and repeat business.

You will be a strong brand ambassador who enjoys connecting with others and creating memorable shopping experiences for our customers. Your key responsibilities include:
**Commerciality**:

- Achieve agreed performance goals for the Division/Departments and attain strong development in relevant Key Performance Indicators (KPIs)
- Analyse KPIs and establish action plans to maximise sales, profitability, and customer experience
- Work with corporate office and vendors to achieve agreed performance goals
- Identify potentials and take initiatives to grow the business and improve customer experience

**Operations**:

- Ensure smooth and efficient day-to-day store operations, making sure that the store is always neat, clean and tidy with merchandising basics always in place
- Ensure a safe and secure work environment at all times
- Actively manage inventory to ensure stock availability to customers at all times and keeping ageing stocks under control.
- Efficient roster planning to ensure right amount of staff at the right place at the right time

**People**:

- Lead by example so as inspire staff and partners alike to assume responsibility and take initiatives towards building great performance in business and people
- Regular dialogue with staff and partners to build a motivated, high-performing team
- Performance management of people and processes

**Requirements**:

- Management experience in a retail environment with direct responsibility for:

- teams that include supervisors and staff
- commercial performance and operations
- customer experience
- Proven record of exceeding performance goals
- Proven record of developing business and people
- Proven record of taking initiatives and daring to take risks
- Strong analytical and planning skills with the ability to draw clear conclusions, set ambitious goals with solid action plans
- Excellent oral and written communication, collaboration and relationship building skills; ability to build good working relationships and gain credibility with all stakeholders
- Good working knowledge of MS Excel, MS Word and Powerpoint

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