System Consultant

**Location: Novena, Singapore**

BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

**About The Team**:
**The Role - System Consultant**:
A successful System Consultant is highly technical, has a curious mind about technology, proclivity to seek improvement and bold to make feasible recommendations or carry out controlled technical implementation.

Ideally, someone who is adept at working within a structured project schedule but also willing to go above and beyond to meet tight timelines when necessary. He/she should not only be skilled in handling systems but also effective in engaging with customers. A good dose of engineering discipline, particularly in thorough and accurate documentation, is essential.

**Core Responsibilities**:
**System Implementation & Support**
- Troubleshoot deployment issues (under project) or incidents (under service delivery), and work with software engineers to remediate problems in production.
- Work independently and effectively in a high-security environments, while adhering to customer site and system security protocols.
- Effectively Identify root causes of system issues by methodically analyzing and testing in a controlled test environment.
- Proactive handling of incident and service request, including clear and timely ticket updates.
- Support out of hours work when necessary.
- Together with the wider local engineering team, share a standby and on-call rota.

**Customer & Stakeholder Engagement**
- Engage regularly with customers and partners, maintaining a clear focus on driving customer success.
- Build trust and rapport with customer and partners on the ground through clear communication, integrity and demonstrated system expertise.

**Testing & Validation**
- Execute Acceptance tests with the Customer/Stakeholder during the test acceptance phase of Projects. This includes the ability to raise defects on the appropriate platforms concisely and to follow through with the investigation of these defects.
- Ensure that deployed solutions or system changes meet the defined project requirements and/or support objectives.

**Engineering Processes & Collaboration**
- Continuously seek new and better implementation approaches, challenging existing methods professionally and constructively.
- Grow local capabilities by sharing knowledge and experience though documentations or in-person demonstrations.
- Produce high-quality technical documentation for both customer and internal purposes, including Statement of Work, Incident Reports and User Guides.
- Work closely with global engineering teams to enhance system performance in both projects and service delivery where required.
- Promote a culture of collaboration and learning within the engineering community in both project and service delivery functions.
- Work closely with global engineering teams on issue resolution and deployment activities.

**Mandatory Traits and Skillsets**:

- Analytical mind with strong grasp of system logic.
- Ability to replace manual procedures with automation.
- Effective and concise communication skills to engage developers, internal stakeholders, partners and customers.
- Strong understanding of low-level networking, including OSI & TCP/IP models, with hands on experience using Wireshark or similar network traffic analysis tools.
- Experienced in network switching and routing concepts.
- Strong proficiency in Microsoft Windows and/or Linux environment, preferably RHEL or AlmaLinux, with a priority on Linux expertise.
- Experience in operational responsibilities like system monitoring, maintenance, resource management, capacity planning, change management and performance tuning for large systems.
- Must be adept at handling multiple priorities in a high pressure and dynamic environment

**Advantageous Skillsets OR Potential Growth Opportunities**:
**Hands-on experience in**:

- Supporting complex, scalable data platforms.
- Supporting industry standard relational databases like Oracle, MS SQL Server, MariaDB, Postgres.
- Supporting Directory services like LDAP and Microsoft Active Directory.
- Supporting network equipment from Cisco, Dell and Arista.
- Distributed computing framework like Hadoop, HDFS.
- Distributed messaging systems like Kafka.
- Distributed NoSQL datastore like Elasticsearch, Redis and HBase.
- Container orchestration platform and deployment tools like Docker, Kubernetes, ArgoCD and Helm.
- Automation tools like Ansible, Foreman and Puppet
- Database query languages like T-SQL or PL/SQL
- At least one of the high-level languages like PowerShell, Bash scripting or Python
- Health monitoring systems like Nagios

**Working knowledge in**:

- ITIL Framework.
- Basic software development concepts such as data stru