Desktop / Windows Administrator

1 week ago


Central Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $4,000 - $6,000 Per Month**Date Posted**
- 11 hours agoAdditional Details

**Job ID**
- 143078**Job Views**
- 51Roles & Responsibilities
- Provide technical and functional support to all our end users from Front Office, Middle Office, Back Office, and the other departments such as Finance, Credit, etc
- For each issue/request, understand the impact, assess the priority and look for solutions.
- Investigate the issues/requests raised by researching for similar cases, learning the data model and checking the data and service logs.
- Document and report provided solutions to the clients by logging all actions into the ticketing system logs.
- Take full ownership of issues/request raised and escalate where needed to other support teams or to the Level 3 support team in Lausanne office.
- Keep the user updated with the progress of the issue/request and follow up with Level 3 and/or with the development teams.
- Organize meetings with the users to follow up and achieve progress on the issues they are facing.
- Systems knowledge: Microsoft MCSA Windows10 and MCSA Windows2012, good knowledge of: Citrix Xenapp/Xendesktop, Exchange/Skype, SCCM and SQL, knowledge in Linux/Unix is an asset
- Minimum experience: 3 years as systems administrator
- Communication skills, customer orientation
- Highly disciplined and process oriented - attention to detail, high level of accuracy
- Outstanding ownership and dedication to the role required
- Analytical skills and validation skills
- Diplomacy skills, team player and leadership skills
- Awareness and exposure to change management methodologies and best practices.
- Awareness and exposure to systems development practices and methodologies.
- Experience handling multiple requests and queries at the same time
- Continued dedication to providing best of class service at all times

Tags

desktop

windows

administrator

desktop windows administrator



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