Onsite Technician

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career.

**Main Duties and Responsibilities**
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- To follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support to Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
- To assist users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- To accurately record, update and document requests using the IT service desk system
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- To be a highly motivated team player with the skills and ability to manage changing priorities
- To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes
- To attend training courses as identified and agreed for appropriate development
- To contribute towards reporting as per customer requirement
- Any other tasks as assigned and within the skillset of the person

**You already have**:

- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.
- Good experience in End User device hardware and software troubleshooting
- Good experience of supporting devices such as Printers and Meeting Room equipment’s
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing and troubleshooting EUC hardware components
- Awareness of Data Backup principles
- Familiarity with virtual, MDM and VPN environments
- Basic knowledge and familiarity with devices in Network and Compute environment

**What we offer**:

- A secure job in an exponentially growing international company
- Opportunity to learn and grow your technical skills in global companies
- Strong team spirit and a great working atmosphere in a friendly team
- Direct and open communication
- Very good opportunities for professional and personal further development thanks to our human resources development program.
- Mentoring program to get you started with the support of an experienced colleague
- Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
- Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
- Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.