Senior Reservation Officer
7 days ago
We are seeking an organised and service-oriented Reservation & Operation Officer to join our inbound travel team. In this role, you will manage reservations for hotels, tours, transfers, and activities, and ensure smooth travel experiences for our overseas clients.
**Responsibilities**
- Manage all types of bookings for tours, hotels, and transport.
- Ensure data accuracy through quality control checks and precise data entry.
- Handle and resolve urgent, on-the-ground traveler issues, including after-hours.
- Serve as a mentor to junior reservation staff.
- To assist and ensure all product (hotels / activities) are loaded into system prior to products release.
- Manage and update product details and prepare reports.
- Provide timely administrative support and handle other assigned tasks.
**Requirements**:
- Proven experience in inbound travel, with excellent communication and problem-solving skills.
- Strong attention to detail and ability to work under pressure.
- Proficiency with reservation software and computer systems.
- Positive attitude and strong sense of responsibility.
- Willingness to work weekends, public holidays.
- Tourism background is preferred.
**Benefits**
- Professional development and training.
- Medical subsidies.
- Team-building activities and social events.
- Travel discounts.
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