Outbound Team Leader

7 days ago


Queenstown, Singapore inCall Systems Pte Ltd Full time

**Job Description & Requirements** **Responsibilities**: - Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels. - Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training. - Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses. - Generates daily, weekly and monthly reports and other documentation as required. - To perform planning, forecasting, implementing and monitoring. - Ensures all standards and procedures are followed and maintained. - Other ad hoc duties as required by manager **Requirements**: - Min 2 year of B2B experience in a Telesales environment (Preferably in the area Finance, Insurance or Technology solution (SW/HW) industry) - Fluent in English - Min diploma or equivalent - Self-motivated and self-driven; able to work independently with little or no supervision while maintaining consistently high productivity - The ability to "solution sell" rather than selling a product - Excellent verbal, written and interpersonal communication skills **Salary**: $2,200.00 - $2,700.00 per month **Benefits**: - Flexible schedule Schedule: - Monday to Friday **Experience**: - Warehouse experience: 2 years (preferred) Work Location: In person


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